Analyst, Process Improvement - Brightspeed

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We have an exciting opportunity for an Analyst, Process Improvement to join our growing team! As Analyst, Process Improvement, you will report directly to the Manager, Process Improvement. You will be responsible for future state process analysis, streamlining, simplifying, and improving customer financial services end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and a unified user experience.  Come help us build the best and fastest fiber-optic network in America!

As Analyst, Process Improvement, you will have the following responsibilities:

• Facilitating complex business and / or technical initiatives
• Identifying, analyzing, developing, documenting, and leading complex projects targeted to increase efficiency or increase revenue
• Identifying process improvement training needs and facilitating training deployment
• Consulting with management on process project management nd improvement
• Identifying and implementing changes for process improvements
• Providing staunch support for the overall management of customer financial services quality tools and techniques
• Leading and supporting project implementation for Customer Financial Services
• Project management of new initiatives
• Ensuring operational readiness with new initiatives
• Business case analysis to support process improvements efforts

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 3+ years of experience in a Process Improvement role
• Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities
• Be a "self-starter" committed to customer satisfaction/project delivery and able to respond to rapid change within the business
• Strong customer focus, with an ability to remain calm under pressure
• Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges
• Reporting analytics experience, with ability to compile, review, and present trends and potential solutions to leadership team
• Analytical mind which can process information logically delivering value added analysis
• Strong interpersonal and communication skills. Able to communicate effectively orally and in writing with appropriate detail, judgement, and discretion at all levels of the organization including senior management.
• Relationship-builder and strong listening skills

BONUS POINTS FOR:

• Telecommunications industry experience

#LI-GF1

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice