Analyst, Workstation Support - Act Consulting
Columbia, SC
About the Job
ACT Consulting has an immediate need for a Workstation Support Analyst with our direct client in Columbia, SC.
ACT Consulting is a leader in the staffing industry providing candidates on a national basis for contract, contract to hire, and direct hire engagements while maintaining the highest regard for people, integrity, and customer satisfaction. Our clients are comprised mostly of Fortune 1000 companies, primarily in the areas of Information Technology, Engineering, Professional, Accounting and Finance.
Please take a moment to review the job description. If this is something you are interested in, please send a copy of your resume to naren@act-info.com or contact me directly at 704 200 9045.
Job Title: Workstation Support Analyst (33885523)
Duration: 12+ months
Locations: Columbia, SC – 29219
Rate: $27.75/hr on W2 (No C2C)
Manager Notes:
- Role is Onsite
- CompTIA A+ or higher is preferred, but not required
- Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.
- 2 years of technical operations support experience. Line of Business: Workstation Support Central Deployment
- Required Technologies: Teams, Excel, Office, & Windows
- This individual will be representing workstation support on major projects. This position could be building, backing up data, installing software, and deploying new workstations to users in our environment.
Summary
Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users. •55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings. •10% Tests, troubleshoots, maintains, modifies, validates and documents application packages. •10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues. •20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items. •5% Keeps apprised of new technologies related to workstation support procedures.
Required
- Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.
- 2 years of technical operations support experience.
- A+ Certification
- Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
- Able to provide on-the-spot training to users.
- Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
- Familiarity with computer and workstation equipment.
- Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure
Source : Act Consulting