Analytical Instruments Factory Service Technician - Veolia WTS

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery,
treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.

Job Summary
The Factory Service Technician plays a crucial role in maintaining and repairing our customers' instruments through our aftermarket division, directly reporting to the Factory Service Manager. This position is responsible for supporting all instrument-related technical service activities, including parts refurbishment, inspection, troubleshooting, repair, upgrades, performance testing, customer communications, and telephone customer support. This role will work on all instruments within our portfolio including Life Sciences, Industrial and Environmental, Semiconductor, TOC, Endotoxin and Bioburden. Day to day responsibilities will be determined by service forecast and how the Lead Factory Technician will dispatch all associated work orders.

Key Characteristics:

• Effective communication skills
• Attention to detail
• Strong problem-solving abilities
• Excellent time management skills
• Analytical reasoning
• Proficient technical skills
• Adaptability and flexibility
• Responsibility and accountability
• Respect for colleagues and customers
• Team solidarity
• Customer-focused mindset

Duties & Responsibilities

• Perform diagnostics, repairs, testing, and calibration routines on assigned instruments, adhering to all applicable safety procedures.
• Achieve a Factory Service Repair Turn Around Time of less than 17 days for at least 70% of cases.
• Refurbishment of complex parts, assemblies, and instrumentation as needed.
• Accurately account for all inventory transactions associated with the repair process
• Generate customer deliverables, including repair letters, calibration certificates, and shipping/billing paperwork.
• Collect payment information and generating shipping and billing paperwork in a timely manner
• Maintain comprehensive knowledge and certifications for all Sievers products.
• Provide extensive equipment support as well as general hardware and software support.
• Adhere to all Factory/Field Service Repair Quality Operating Instructions (QOIs) pertaining to this position, including all applicable safety procedures.
• Maintain a clean and organized work space necessary to adhere to EHS standards and optimize work efficiency.

Knowledge, Skills & Abilities:

• Knowledge of Salesforce
• Knowledge of SAP
• General understanding of business billing documents (Invoices, PO, Quotes.. etc)
• Experience with Google workspace
• Experience with Microsoft workspace
• Manual dexterity and hand-eye coordination for servicing instruments and handling electrical equipment.
• Ability to learn and adhere to applicable company procedures within a reasonable time from\ start of employment.
• Strong technical, mathematical and customer service skills
• Cognitive abilities and clear communication skills, both written and verbal, to efficiently collaborate with teams and interact with customers.
• Proven ability to multitask, prioritize tasks, and work well under pressure in a fast-paced environment.
• Keen attention to detail and a commitment to delivering high-quality work.
• Proactive problem-solving skills and a solutions-oriented mindset.

Education & Experience
Required:

• At least 2 years of plant or maintenance experience, OR at least 2 years of training (college, military, technical/vocational school).
• 1-3 years working with analytical instrumentation or similar field
• 1-3 years of customer service experience
• 1-3 years of Data analysis

Preferred:

• Associate's degree or higher in Electrical Engineering, Electronic Technology, Mechanical Engineering, or a related technical discipline
• Excellent written and verbal communication skills in English
• Bilingual proficiency in Spanish, French, Mandarin, Japanese, Korean, or another language

Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. 
 
Why You’ll Love Working Here!

• In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best
• Recognition and rewards for your hard work and achievements
• Opportunity for new challenges - We are growing and love to promote from within
• An excellent leadership team and a collaborative culture that values innovation 
• At all levels of the organization, we recognize talent and want to help you build your sustainable career!

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range:  $27-37 hourly 
• Medical, Dental, & Vision Insurance Starting Day 1! 
• Life Insurance
• Paid Vacation, Personal Business Time & Sick Time
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates.  Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.