Ancillary Administrative Associate - First Help Financial

Our Company:

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Ancillary Administrative Associate

Your location: Remote-Anywhere in the U.S.

You Report To: Team Lead, Servicing Operations

Your Schedule: 9am to 5:30pm EST

Your Compensation: $17.48/hr plus a bonus!

Learn more about our awesomeServicing Operations Department

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth!

The Ancillary Associate position focuses on managing the cancellation and refund process for vehicle protection products held by our clients. This role demands a high attention to detail, comfort in handling phone calls, strong computer proficiency, and effective collaboration with both internal departments and third-party vendors. Additionally, the position involves identifying any overlooked errors in refund calculations, ensuring we are following compliance requirements.

What you will be doing:

Your duties include, but are not limited to:

• Prepare, submit, track, and reconcile ancillary cancellations.
• File, track, and reconcile GAP claims.

• Work closely with our third-party vendor to guarantee accuracy in cancellations and compliance.

• Prepare accounts for legal review, when needed.

• Investigate discrepancies with GAP claims, ensuring accurate claim payments.
• Manage current ancillary contacts within Salesforce for dealers.

• Maintain accurate and complete cancellation documentation.

• Handle other assigned projects.

What you bring:

• 1 year experience in an administrative role
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
• Excellent communication skills
• Ability to multitask, self-reliant
• Experience working remotely (WFH)
• Capacity to conduct research beyond the immediate scope
• Proficient knowledge of Excel, Teams, and Outlook
• High School Diploma or GED equivalent required

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.