Apartment Maintenance Service Manager (M1) - Southern Management Companies, LLC.

WHAT WE ARE LOOKING FOR:
We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.



WHAT WE EXPECT FROM YOU:


* Hiring, train, coach, counsel, and manage a successful service team
* Encourage and build positive relationships with all team members, customers, and vendors
* Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
* Monitor daily activities of service team to ensure product and service quality
* Maintain accurate logs of, and schedules for, all maintenance work and materials
* Perform daily checks of overall community appearance
* Perform service technician responsibilities as necessary
* Schedule, conduct and document regular meetings with service team members
* Schedule and manage appropriate contracts
* Provide high levels of service to all customers and team members
* Aid in preparation of annual budget and community plans
* Respond in emergency situations, as needed
* Stay abreast of industry trends
* Demonstrate behaviors that cultivate a positive work culture
* Contribute to community and company engagement efforts
* Perform other duties as assigned by manager or supervisor



JOB KNOWLEDGE & SKILLS:


* Ability to perform all Service Technician duties
* Excellent written and verbal communication skills
* Outstanding interpersonal skills
* Exceptional customer service skills
* Ability to effectively lead, coach, and motivate
* High-level critical thinking skills
* Knowledge of current applicable laws
* Strong organizational skills
* Adaptability and flexibility in fast paced environments
* Ability to keep neat and accurate records
* Knowledge of contract requirements
* Understanding of basic mechanical and mathematical principles
* Ability to lift 80 pounds to the shoulder and carry it
* Aptitude with Microsoft Word and Excel
* Experience with Yardi software products a plus






* M-II level training
* Five years of experience in a supervisory role in maintenance or service-related environment
* Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled