Apartment Manager - Foundation Property Management, Inc.

Retirement Housing Foundation (RHF) is a non-profit organization of 198 communities in 29 states, Washington, D.C., Puerto Rico, and the U.S. Virgin Islands. RHF provides housing and services to more than 22,500 older adults, low-income families, and persons with disabilities. The RHF logo symbolizes a program that has grown from the very modest beginnings of a $7,000 investment. RHF has grown to be one of the largest organizations in the US devoted to building and preserving affordable housing for the most vulnerable members of society. If you have a desire to make a difference in the lives of the elderly, low-income families, and persons with disabilities, then RHF may have just the right position for you.

Summary

The Apartment Resident Manager at Desert Haven is responsible for overseeing the daily operations of the property, ensuring a safe, clean, and welcoming environment for residents. This position plays a key role in managing leasing activities, coordinating property maintenance, and ensuring compliance with HUD regulations. The Apartment Manager provides excellent customer service to residents, especially seniors and those with limited income, and fosters a positive living experience through efficient management and community engagement.

Duties and Responsibilities

Property Management

• Oversee daily operations of Desert Haven, ensuring all aspects of the property are maintained to a high standard.
• Coordinate maintenance, repairs, and unit turnovers with the maintenance team and outside vendors.
• Ensure timely resolution of maintenance requests and work orders.
• Conduct regular property inspections to maintain cleanliness, safety, and aesthetic standards.
• Enforce community policies and rules to create a peaceful, well-managed living environment.

Leasing and Resident Relations

• Serve as the main point of contact for prospective residents, providing information on available units, lease terms, and community amenities.
• Conduct property tours and process rental applications, ensuring compliance with HUD regulations.
• Facilitate the move-in and move-out process, conducting inspections and preparing documentation.
• Address resident concerns and complaints professionally and promptly.
• Promote resident retention by creating a supportive community atmosphere and organizing resident engagement activities.

Compliance and Record Keeping

• Ensure compliance with HUD  and other applicable affordable housing regulations, including income verification and annual recertification processes.
• Maintain accurate resident files and documentation, ensuring they are audit ready.
• Stay updated on housing regulations to ensure the property remains compliant and eligible for funding programs.

Financial Management

• Assist in the collection of rent and manage delinquencies, working with residents to establish payment plans when necessary.
• Monitor and manage operating expenses, working with the Regional Property Manager to stay within budget while maintaining property standards.
• Prepare and submit required financial and occupancy reports.

Qualifications

Education and Experience

• High school diploma or equivalent required; associate or bachelor’s degree in business administration, real estate, or related field preferred.
• At least 2 years of experience in property management or leasing, preferably in affordable housing.
• Experience working with senior or low-income housing populations is preferred.
• Knowledge of HUD and affordable housing regulations.

Skills and Abilities

• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, RealPage Onsite).
• Ability to resolve resident concerns with empathy and professionalism.
• Strong leadership and team coordination skills, with the ability to work independently.
• Customer service-oriented, with the ability to foster positive relationships with residents and staff.

Other Requirements

• Ability to work flexible hours, including occasional evenings and weekends.
• Valid driver’s license and reliable transportation.
• Must pass background and credit checks per company policy.

Physical Demands and Work Environment

• Work may involve walking, standing, and occasional lifting when conducting property inspections or assisting with unit turnovers.
• Must be able to sit or stand for extended periods and operate office equipment.
• The work environment typically includes a combination of office and property management duties, with occasional exposure to outdoor elements during property inspections.

Education

Preferred

• Bachelors or better
• High School or better

See job description