Apartment Service Technician at The RMR Group

The Maintenance Technician is to assist the Maintenance Supervisor in maintaining the physical integrity of the property. This involves ensuring a safe, secure and comfortable living environment for residents, visitors, and staff. The Maintenance Technician will carry out assigned duties in a safe manner and other duties as requested by the Maintenance Supervisor. In the absence of the Maintenance Supervisor, the Maintenance Technician will assume all maintenance responsibilities.

• The Maintenance Technician will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program, OSHA, etc.).
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
• Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe condition.
• Schedule and perform routine preventive maintenance on all appropriate equipment as directed by the Maintenance Supervisor and the Property Manager. Inspect and maintain all tools in excellent condition.
• Must be aware of all utility meter cut-offs, apartment and fixture cut-offs, and sewer clean-outs.
• Perform work area clean-up and safety related duties.
• Ensure that storage areas remain locked when not in use.
• Diagnose and perform minor or routine maintenance or repair, as directed, involving the following on a daily basis:
  • Electrical and plumbing
  • A/C and heating systems
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Boiler, gas and electric
  • Door locks, P.O. boxes and locks
  • Security systems
  • Ceiling leaks
  • Walls
  • Pool areas, tile, hot tub/spa, pool furniture
• Inspect and help coordinate all needed make-ready repairs and services. Assist make-ready staff as required to meet deadlines.
• Report all major repairs and need requisitions to Maintenance Supervisor prior to any expenditure of funds.
• Change locks, rekey locks and make keys.
• Remove and transfer heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assist in moving abandoned furniture, appliances, etc. to dumpster when necessary.
• Any other requests made by the Maintenance Supervisor, Property Manager, Service Director, Regional Manager, or other company official as needed.

Knowledge/Experience Required of the Position

• High level of proficiency in written, verbal, and arithmetic skills
• Ability to plan and juggle multi task environment and lead Service team
• Must possess solid knowledge of carpentry, electrical, plumbing, etc. information as required by daily operation.

Education and Experience Required

• Current Certifications in EPA, CPO
• Minimum of 2 years’ experience in property management
• High School Diploma required, College preferred
• Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.

Supervisory Responsibility

N/A

Supervisory Controls

• The Maintenance Technician reports to the Maintenance Supervisor.
• The Maintenance Technician plans and carries out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices.

Physical Demands

• The work is demanding. Typically, the associate will not sit to do the work. There may be some walking; standing; bending; carrying of moderate items such as papers, boxes, event items, collateral, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Work Environment

10% of work to be conducted in an office environment, maintaining records, vendor/supply ordering. 90% of work is conducted out on property, requiring ability to walk great distances, lift up to 75lbs., climb and be comfortable on roofing, operate heavy machinery, and withstand extreme outdoor temperatures. Must have own hand tools and some equipment as dictated by needs of property and Service Director. Must have reliable transportation, a valid driver’s license and method of contact by phone 24 hours per day/7 days per week as duty requires.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles. The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.

The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.