Application Engineer II - Innoflight LLC

GROW WITH US:
Launch your career to new heights with Innoflight, where innovative minds meet the cosmos. Join us and help shape the future of space technology, growing your expertise in a universe of pioneering, compact, and cyber-secure solutions. At Innoflight, we're not just reaching for the stars—we're engineering them. Grow with us, and let’s innovate the infinite together!

STAY EXTRAORDINARY
Innoflight is one of San Diego's fastest growing Aerospace and Defense companies. Innoflight offers state-of-the-art software-defined compact/ground radios, cryptographic and cyber secure systems and processing, networking and data storage avionics. Become part of this small, agile, innovative and unparalleled company. You will have unlimited potential for learning and growth as we target the latest technology to provide products to enable New Space. Everything you do will have an impact!

A DAY IN THE LIFE:

The Application Engineer serves as the initial point of contact for customer issues and technical inquiries, focusing on enhancing the customer experience while interacting with Innoflight products. This position requires close collaboration with Product Engineers to produce, maintain, and improve user developer manuals and Reference Designs, along with managing the customer support request tracking database and providing regular metric reports to management.

• Enhances Developer Experience: Works to improve the overall developer experience for customers, ensuring they have the resources and support needed.
• Collaborates on Documentation: Partners with Product Engineers to manage revisions and distribution of all user-facing documentation, ensuring accuracy and clarity.
• Coordinates Reference Designs: Collaborates on the distribution of Reference Designs and Customized Reference Designs for developer packages.
• Documents Customer Interactions: Maintains a database of customer support email exchanges to identify areas for improvement in user guides.
• Validates Software Builds: Tests and validates software build instructions and test scripts as detailed in user documentation through end unit test runs.
• Addresses Customer Inquiries: Provides assistance for customer inquiries regarding custom software builds used on Innoflight hardware.
• Manages Support Requests: Handles the customer support request tracking database and provides input on support needs during contract discussions.
• Communicates Product Notifications: Acts as the direct line of communication for customers regarding product notifications and manages related customer lists.
• Participates in Integration Testing: Engages in the integration and testing of software and hardware, focusing on enhancing the customer experience.
• Handles RMAs: Determines when reported issues should be converted into Return Material Authorizations (RMAs).
• Reports Metrics: Collects, analyzes, and reports customer support metrics to upper management, helping to inform decision-making.
• Develops Training Material: Creates training materials for Innoflight products and conducts on-site or virtual training sessions with customers.
• Gathers Customer Inputs: Works with Business Development to gather customer feedback for design improvements.
• Stays Updated on Trends: Keeps abreast of industry trends, competitor products, and emerging technologies to recommend enhancements.
• Contributes to FAQ Knowledge Base: Adds to the Frequently Asked Questions knowledge base to streamline troubleshooting processes.
• Participates in Design Reviews: Provides input on usability and customer requirements during product design reviews.
• Supports Product Demos: Assists in the development and execution of product demonstrations for prospective customers.
• Optimizes Processes: Continuously seeks ways to improve customer support efficiency and product delivery.
• Provides Feedback: Identifies improvements for customer experience and on-time delivery through closed-loop feedback.

• Customer Service: Exceptional interpersonal and customer service skills, ensuring a positive experience for all clients.
• Communication: Superb communication and collaboration abilities that foster effective teamwork and customer relations.
• Technical Expertise: Knowledge in embedded systems, Linux application or driver development, and familiarity with embedded hardware and Ethernet networking protocols.
• Documentation Skills: Experience in writing user documentation, enhancing clarity and usability for customers.
• Problem-Solving: Strong analytical skills to identify and address customer support needs and improve documentation and processes.
• Adaptability: Ability to work in a dynamic environment and manage multiple tasks efficiently.

• Bachelor’s Degree in a related field (Electrical or Computer Engineering, Computer Science) required.
• Four or more years of related experience or training in embedded systems and embedded Linux, or a combination of education and experience.
• Two or more years of Linux application or driver development experience on embedded systems.
• Ability to obtain a U.S. Security Clearance.

WHAT'S IN IT FOR YOU:
At Innoflight the sky isn’t the limit—it’s our playground! Here, we strap innovation to a rocket and send conventional thinking into orbit. Our culture thrives on curiosity, camaraderie, and a dash of cosmic creativity, making the vastness of space feel like a small, tight-knit community. Our 9/80 work schedule means every other Friday is yours to ignite personal projects or fuel weekend getaways. Hungry for knowledge? Or just plain hungry? We’ve got both covered! Expand your universe with educational and professional reimbursements, 'Ask Me Anything' (AMA) sessions and 'Learn 'n Learns'. Employer-sponsored weekly catered meals—our way of keeping your rockets fueled and ready for innovation. Our Culture Ambassadors ensure we're always aligned with the stars, creating a gravitational pull towards positivity and inclusion.

COMPENSATION & BENEFITS:
The starting base pay range for this position is $105,000 - $125,000 annually. Base pay will vary based on job-related knowledge, skills, and experience. In addition to base pay, Innoflight offers a competitive compensation package that includes Profit-Sharing Bonus, Cash Performance Bonus, and a robust benefits package. Innoflight offers health care benefits such as medical, dental, vision, health savings accounts and life insurance. Ancillary benefits such as critical illness, accident, short term & long-term disability, pet insurance, ID & Legal Shield, Cal-Perks and EAP.   You’ll also receive 10 paid holidays per year, 120 hours of paid time off (starting in year 1) and auto enrolled into our 401K with a 3% automatic company match. 

BE YOU, WITH US:
Innoflight is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

YOU SHOULD KNOW:
Potential new employees must successfully complete a background check which includes criminal search, education certification and employment verification prior to hire. Applicants must be authorized to work for any employer in the U.S as you must have the ability to obtain a security clearance. We are unable to sponsor or take over sponsorship of an employment Visa.

REFERRALS:
We love a good referral! If you know someone that would be a great fit for this position, please share!

NO SOLICITATION FOR STAFFING AGENCIES:
This job posting is intended for direct applicants only. Innoflight does not accept unsolicited resumes or applications from agencies, recruiters, or other third-party sources. All submissions must be made directly by candidates via our official application processes. Unsolicited resumes sent from third parties will be considered property of Innoflight and no fee will be paid in the event the candidate is hired as a result of the referral or through other means.
If you are applying for this job and live in California, please read Innoflight’s CCPA Notice: https://www.innoflight.com/careers/california-consumer-privacy-act-notice-for-job-applicants.

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