Application Production Support Engineer -Philadelphia, PA - Georgia IT Inc.
Philadelphia, PA
About the Job
Job # 9174
Title: Application Production Support Engineer w. MUST HAVE SPLUNK
Rate: $ 35/hour on W2
Location: Philadelphia, PA- F2F Required
Comcast's Technology & Product Back office (XBO) is a core component in the new cloud TV offerings from Comcast. XBO is the first gate that users would have to cross before they can experience the X-1 service. XBO is responsible for account provisioning, user provisioning, device activation and authentication services for the X-1 program. XBO offerings are cloud based web services and are heavily data driven. We are experiencing a large growth in consumption of these services.
The Challenge:
XBO team is responsible for development, deployment and support of back office systems for Excalibur program. XBO servicers are deployed across multiple geographically distributed data centers. Monitoring system health, maintaining the system where deployments to production are done every two weeks and fulfilling SLAs for clients as the demand increases is an ongoing challenge.
The Task:
• Analyze and respond to production issues in a timely manner
• Ability to analyze issues, seek and diagnose relevant data in order to generalize alternative solutions in order to determine the best solution
• Identifying monitoring strategies and approaches that can be automated and executed to gauge the health of the system
• Identifying performance measurement strategies to ensure SLAs are being met
• Implement the approaches identified on an ongoing basis
• Identifying issues and bottlenecks and fixing them
• Responding to customer issues that are escalated to the support team and resolving the issues.
• Provide feedback to developers and QA team members to improve the supportability of the services.
• Must be willing to support on-call rotation and deployment activities
• Update and document issues on Team Wiki for future reference.
• Work with back end development for Root Cause analysis for issues that may the result of bugs.
• Explain events to business analyst when questions concerning RCA are raised.
• Perform Log analysis and perform root cause analysis of production issues.
• Reporting on performance and application stats.
Required Qualifications:
• 8-10 years of hands on production support experience
• Possess an advanced and thorough understanding of application development concepts, including database concept structures, software/application development techniques and testing techniques
• Demonstrated customer support mindset & mannerism
• Must understand the flows of request and responses for web apps and how this is represented later downstream in batch.
• UNIX/Linux background
• Experience with Linux Operating System basics – vi editor, scripting
• Strong scripting expertise – Shell Scripting, Python, Perl or Ruby.
• Thorough understanding of Unix to look for logs and figure out issues.
• Ability to Check logs for stuck threads, and bounce managed instances when needed
• Ability to check queue managers running service bus to see & act on status MQ Series queue managers.
• Experience in SPLUNK is a must.
• Strong programming skills – Java/Python.
• Must have a good understanding on how to support large scale applications.
• Experience with Virtual machines
• Good problem analysis skills
• Exceptional interpersonal communication skills: verbal, written and listening
• Familiarity with HTTP and TCP/IP protocols.
• Familiarity with Restful web services.
• Familiarity with Object Oriented Databases and Object oriented programming.
• Good understanding of Errors and Exceptions.
• Strong troubleshooting skills.
• Familiarity with MOM (Message oriented Middleware).
• Ability to accept, learn and adapt to new technologies.
• Bachelor's Degree in Computer Science or related field.
Please provide the following details kindly for a better submission.
Job ID Number:
Full Name:
Contact No.:
Best time to call:
Interview Activity/ Offer Pending:
Email ID:
Work authorization:
SSN Number (Last four Digits):
Current Location (city/state):
Rate: Please give rate of the last 3 Projects
Date of Birth (Just need the Month and Day, Not the year):
Total IT Experience:
US IT Experience:
Relocation (Yes/No):
Able to do Onsite Interview (Yes/No):
Availability Date to Start:
If the candidate has been presented to the company in the past, please answer (Y/N)?:
Brief Description of why the candidate qualifies: (3- 4 Sentences)
Title: Application Production Support Engineer w. MUST HAVE SPLUNK
Rate: $ 35/hour on W2
Location: Philadelphia, PA- F2F Required
Comcast's Technology & Product Back office (XBO) is a core component in the new cloud TV offerings from Comcast. XBO is the first gate that users would have to cross before they can experience the X-1 service. XBO is responsible for account provisioning, user provisioning, device activation and authentication services for the X-1 program. XBO offerings are cloud based web services and are heavily data driven. We are experiencing a large growth in consumption of these services.
The Challenge:
XBO team is responsible for development, deployment and support of back office systems for Excalibur program. XBO servicers are deployed across multiple geographically distributed data centers. Monitoring system health, maintaining the system where deployments to production are done every two weeks and fulfilling SLAs for clients as the demand increases is an ongoing challenge.
The Task:
• Analyze and respond to production issues in a timely manner
• Ability to analyze issues, seek and diagnose relevant data in order to generalize alternative solutions in order to determine the best solution
• Identifying monitoring strategies and approaches that can be automated and executed to gauge the health of the system
• Identifying performance measurement strategies to ensure SLAs are being met
• Implement the approaches identified on an ongoing basis
• Identifying issues and bottlenecks and fixing them
• Responding to customer issues that are escalated to the support team and resolving the issues.
• Provide feedback to developers and QA team members to improve the supportability of the services.
• Must be willing to support on-call rotation and deployment activities
• Update and document issues on Team Wiki for future reference.
• Work with back end development for Root Cause analysis for issues that may the result of bugs.
• Explain events to business analyst when questions concerning RCA are raised.
• Perform Log analysis and perform root cause analysis of production issues.
• Reporting on performance and application stats.
Required Qualifications:
• 8-10 years of hands on production support experience
• Possess an advanced and thorough understanding of application development concepts, including database concept structures, software/application development techniques and testing techniques
• Demonstrated customer support mindset & mannerism
• Must understand the flows of request and responses for web apps and how this is represented later downstream in batch.
• UNIX/Linux background
• Experience with Linux Operating System basics – vi editor, scripting
• Strong scripting expertise – Shell Scripting, Python, Perl or Ruby.
• Thorough understanding of Unix to look for logs and figure out issues.
• Ability to Check logs for stuck threads, and bounce managed instances when needed
• Ability to check queue managers running service bus to see & act on status MQ Series queue managers.
• Experience in SPLUNK is a must.
• Strong programming skills – Java/Python.
• Must have a good understanding on how to support large scale applications.
• Experience with Virtual machines
• Good problem analysis skills
• Exceptional interpersonal communication skills: verbal, written and listening
• Familiarity with HTTP and TCP/IP protocols.
• Familiarity with Restful web services.
• Familiarity with Object Oriented Databases and Object oriented programming.
• Good understanding of Errors and Exceptions.
• Strong troubleshooting skills.
• Familiarity with MOM (Message oriented Middleware).
• Ability to accept, learn and adapt to new technologies.
• Bachelor's Degree in Computer Science or related field.
Please provide the following details kindly for a better submission.
Job ID Number:
Full Name:
Contact No.:
Best time to call:
Interview Activity/ Offer Pending:
Email ID:
Work authorization:
SSN Number (Last four Digits):
Current Location (city/state):
Rate: Please give rate of the last 3 Projects
Date of Birth (Just need the Month and Day, Not the year):
Total IT Experience:
US IT Experience:
Relocation (Yes/No):
Able to do Onsite Interview (Yes/No):
Availability Date to Start:
If the candidate has been presented to the company in the past, please answer (Y/N)?:
Brief Description of why the candidate qualifies: (3- 4 Sentences)
Source : Georgia IT Inc.