Application Service Administrator - University of Oregon
Eugene, OR
About the Job
Department: Information Services
Classification: Info Technology Consultant
Appointment Type and Duration: Regular, Ongoing
Salary: $21.59 - $40.03 per hour
FTE: 1.0
Review of Applications Begins
October 22, 2024; position open until filled
Special Instructions to Applicants
To be considered for this position, applicants must submit a complete application. Complete applications must include an online application, a cover letter, and resume that address how you meet the minimum and preferred qualifications.
Please include any experience you have with administering a Software as a Service (including which software you supported), as well as any experience supporting faculty members with software.
Department Summary
Information Services (IS) is the central information technology organization at the University of Oregon, delivering a broad range of technology and services to the University. IS consists of four major functional areas, each led by a direct report to the VP-CIO: Customer Experience and Artificial Intelligence, which serves as the key contact point for interactions with campus clients and customers; Enterprise Solutions, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides engineering and support for research IT services and high-performance computing, networking, compute, storage, voice, data centers, audio-visual and classroom technologies, and UO staff supporting Link Oregon, Oregon’s state-wide research and education network.
Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.
The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.
Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.
Position Summary
The Application Service Administrator manages and supports the University of Oregon’s various business applications. The Applications Service Administrator will manage application services and provide business process analysis, application administration, configuration, change management, testing, maintenance and support for cloud based/SaaS and on-premise business applications. The position works with end users as well as other technical staff from data management, middleware, software development, and user support services teams to support solutions for campus stakeholders.
Information Services relies on this position to use excellent judgment in troubleshooting escalated application issues, including the ability to analyze issues and facilitate escalations to vendors, developers, supervisors, other colleagues, or leaders/team members of related services, projects or initiatives. This position works independently with minimal supervision.
The effect of decisions the incumbent in this position makes may impact clients with sensitive or valuable data, related projects, and large populations of the campus community.
This position has no budgetary authority but may make recommendations to the Director of Business Applications.
Minimum Requirements
• This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
Professional Competencies
• Excellent communication and collaboration skills.
• Excellent written and interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds
• Ability to analyze user requirements and determine appropriate solutions
• Ability to work independently, work accurately with details, demonstrate excellent problem-solving skills, and judgment in prioritizing tasks
• Ability to interpret policies and procedures and apply these interpretations to specific, non-routine situations
• Ability to produce thorough documentation and prepare and review periodic reports
• Ability to manage vendor relationships and interactions
• An understanding of the security and confidentiality issues involved in safeguarding institutional data
• Ability to interpret and troubleshoot application problems
• Demonstrated ability to participate in and complete technological projects and work collaboratively with a team of diverse IT professionals, clients, and partners.
• Ability to evaluate technology resource needs and recommend solutions
• Ability to analyze and correct system faults\errors through detailed log analysis
Preferred Qualifications
• Experience or certification in ITIL or other technology industry-based framework
• Experience administering SaaS systems, managing access and entitlement provisioning
• Experience in higher education or a similar sector
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background check.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
