Application Support Analyst - Motion Recruitment Partners, LLC
Boston, MA 02298
About the Job
Duties and Responsibilities
Minimum Experience and Required Skills
- Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective
- Work with users to resolve tiers 2 and 3 application or technical problems
- Work with users to define business requirements; define and implement processes for these requirements
- Perform systems testing on enhancements, upgrades, or modification projects
- Prepare detailed report specifications for reports requested by users
- Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
- Train users on application functions, features and operations
- Write or provide succinct production documentation as required
- Troubleshoot and identify root cause analysis for systems issues
Minimum Experience and Required Skills
- A Bachelor's degree in Computer Science or related field;
- Four (4) years of experience in information systems programming and analysis including design, development, and implementation;
- Three (3) years of experience working with relational data bases (Oracle or Microsoft SQL Server)
- Three (3) years hands-on experience writing SQL queries with multiple tables;
- Effective organizational and analytical skills
- Hands-on experience with relational data bases
- Hands-on experience with complex SQL queries
- Ability to learn complex applications from both the user perspective and the administrative/"back end" perspective
Source : Motion Recruitment Partners, LLC