Application Support Analyst I - DYOPATH
Rockford, IL
About the Job
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row! What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!
We are currently hiring an Applications Support Analyst I in Rockford! You will be responsible for providing technical support and troubleshooting for software applications used by our client.
What is the location, shift, and pay of the Applications Support Analyst I?
- Location: Onsite in Rockford, IL 61109
- Pay: up to $60K annually
- Shift: 8:00am - 5:00pm CST, Monday - Friday
Essential Functions and Responsibilities:
- Provide technical support for software applications used by the organization's employees
- Troubleshoot and resolve technical issues related to software applications, including user errors and system bugs
- Investigate and resolve data discrepancies and other data-related issues
- Provide root cause analysis for software issues and work with development teams to identify and resolve software bugs
- Develop and maintain technical documentation related to software applications and support processes
- Participate in software testing and quality assurance activities as needed
- Identify and suggest process improvements to enhance software support and increase end-user satisfaction
- Maintain up-to-date knowledge of new software applications and industry trends
- Provide training and support to end-users as needed
What skills and certifications will you be bringing to the position?
- A bachelor's degree in Computer Science, Information Systems, or related field
- ITIL Foundations a plus
- 1-2 years experience supporting Financial/HR/Payroll products.
- Assist in setting permissions
- Have a basic understanding of requirements needed for local, state, and federal requirements to help with audits
- 1-2 years experience supporting Document Management products
- Assist in document retention and the complexities of the length of time to retain, legal holds, and government requirements
- Strong Documentation Skills for keeping documentation current with the changes
- Strong Organizational Skills
- Ability to keep up with and adapt to all system upgrades
- Be prepared to do a major upgrade every 12 – 18 months now
- Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
- Strong Communication Skills, ability to communicate well to set expectations with vendors and customers
- Familiarity with SQL and basic database concepts
- Ability to adapt to technology changes and enhancements.
- Ability to effectively work with Vendors, Developers, Testers, Customers and be able to work with all levels of the organization
- Knowledge of software testing and quality assurance principles
- Ability to work independently and prioritize tasks effectively in a fast-paced environment
At DYOPATH, we offer top-notch benefits that helped us earn our "Great Place to Work" certificate! Here's what we offer:
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Growth opportunities
Don't hesitate – this position won't be available long! Join our creative and innovative team. Apply today!
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
