Application Support Analyst at Redefined Corp

Position Title: Application Support Analyst

Location: Hybrid role in Pittsburgh, PA 15219 or New York, NY. 10286

Contract duration: 12 months contract with possible extension

Job Role:

• Looking for a Level II Production Support professional for digital platform which contains digital assets
  
• This application is on prem as well as Cloud environment
  
• Looking for someone from Java background and experience supporting in cloud environment
  
• Need some Devops exp as well – Scripting, deployment, etc.
  
• Will be supporting client inquiries, diagnosing and troubleshooting issues
  
• Will be doing some weekend support as well
  

Must Haves:

• Level II Production / Application Support – will be supporting client inquiries, diagnosing and troubleshooting application issues
  
• Java for debugging and triaging code
  
• Application Monitoring – Splunk / AppDynamics / Prometheus / Grafana / Any other
  
• Scripting – Shell / Bash / Python / Ansible / Terraform
  
• Oracle database
  
• PL-SQL (Primary) / SQL (Secondary)
  
• JIRA & ServiceNow Ticketing exp preferred – Any other will also work

Preferred

• Cloud – AWS / Azure (Primary) / GCP
• ITIL – Incident, Change & Problem Management
  
• DevOps – CI/CD, Jenkins, Git, GitLab, Deployment, etc