Application Support Analyst - Randstad USA
Peoria, IL 61605
About the Job
Description:
The Digital Technical Analyst is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
Responsibilities:
- Triage & Resolve support tickets as per the defined Service Level agreement
- Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
- Tickets investigation; statistical analyses, testing and analysis of application failures
- Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
- Involve in Application Availability & performance monitoring
- The Technical Analyst is also responsible for performing other job duties as assigned by Client management from time to time.
- Involve in Daily sync up and meetings with internal team including US and offshore teams
- Collaborate with Cross functional teams (Tier 3 and/or tier 1 support teams) via Teams meetings, chat, and/or email for issue triaging and resolution.
Techinical Skills Required:
- At least 2-4 years of experience in Application Support
- Expertise with relational databases support, querying and database reporting preferably Snowflake
- Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
- Experience troubleshooting issues related to UI / API & Data flow
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,)
Desired Skills:
- Working experience with programming languages: Python, Power shell, SQL & JSON
- Working knowledge on deploying autoscaling features (no hands-on support required)
Soft Skills Required:
- Verbal and written communication skills. Ability to clearly communicate ideas
- Problem solving skills, customer service and interpersonal skills
Education & Experience Required:
- Requires a college or university degree, with 2-4 years' experience OR technical certification w/ 8 years' experience
- At least 2-4 years of experience in Application Support
location: Peoria, Illinois
job type: Contract
salary: $45 - 50 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Triage & Resolve support tickets as per the defined Service Level agreement
- Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
- Tickets investigation; statistical analyses, testing and analysis of application failures
- Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
- Involve in Application Availability & performance monitoring
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
