Application Support Analyst - Umanist Staffing LLC
Seattle, WA
About the Job
Overview
The Application Support Analyst plays a crucial role in ensuring the stability, integrity, and efficient operation of the company's applications to meet the needs of the users. They are responsible for resolving technical issues, providing support for application users, and collaborating with various teams to maintain and enhance application functionality.
Key responsibilities
Provide technical support for applications and resolve issues in a timely manner
Collaborate with developers, business analysts, and end users to identify root causes of application issues
Document troubleshooting and problem resolution steps for future reference
Perform routine application maintenance activities and updates
Conduct regular application health checks and performance monitoring
Communicate with users to understand their support needs and provide timely assistance
Create and maintain support documentation and knowledge base articles
Participate in testing and quality assurance activities for application upgrades and changes
Assist in the implementation of new applications and features
Proactively identify opportunities to improve application performance and user experience
Adhere to ITIL best practices for incident, problem, and change management
Support application security and compliance requirements
Train and mentor new support team members
Collaborate with third-party vendors for escalated support and issue resolution
Participate in on-call support rotation for after-hours application issues
Required qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
Proven experience in application support or related technical roles
Strong troubleshooting and problem-solving skills
Proficiency in SQL and database concepts
Experience in supporting and troubleshooting web-based applications
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Understanding of ITIL framework and best practices
Knowledge of software development lifecycle and agile methodologies
Familiarity with system monitoring and diagnostic tools
Experience with incident and problem management processes
Detail-oriented with a strong focus on quality and continuous improvement
Ability to work effectively in a collaborative team environment
Certifications in relevant technologies (e.g., ITIL, Microsoft, etc.) a plus
Flexibility to provide after-hours support as needed
Source : Umanist Staffing LLC