Application Support & Development Manager - Coast Professional, Inc.
Geneseo, NY
About the Job
Pay + Annual salary $125,000.00 - $145,000.00 Schedule + Monday - Friday
+ 8AM - 5 PM EST
+ Nights and Weekends as needed
Job Summary The Application Support & Development Manager is responsible for managing the software development team and supporting the daily functions of the organization
A critical function of this position is to be the liaison between the software development team and other business departments to ensure communication is provided and work is prioritized based on business/company needs
This position requires skills sets to provide guidance and training to other staff, quality assurance over projects and tasks assigned to the IT team, and general project ownership and management for business-critical systems in the Coast environment
Essential Duties and Responsibilities + Understand and demonstrate the principles of the Company’s Mission, Vision and Values
+ Provide training on Coast production systems, including Artiva workflow, data structure, file transfer and other day to day processes that are required to support operation's needs
+ Lead quality assurance in processes or changes being developed as part of changing business or client needs
+ Primary duties include systems analysis techniques and procedures, including consulting with users, to determine, software or system functional specifications
+ Provide input on project decisions as it relates to timelines, capability, resource cost, current project, priority, and other relevant issues working with team to make sure timeline is accurate and deadlines are met
+ Stay up to date on current technologies and share with management and team any information that may assist in processes or procedures
+ Respond to escalated requests from Software Development staff members by conducting research and providing guidance and training on how to resolve project tasks and tickets
Analyze existing workflows to identify areas of opportunity and recommend and implement solutions
+ Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
+ Partner with business units to create, modify and maintain workflows and other processes that enhance the Company’s business practices
+ Import and export data through the collection system and other applications, performing data cleansing as required
+ Develop user and functional requirements as necessary for software, data storage and retention, or workflow and business process changes
+ Keep both the business area and IT staff informed of productivity objectives, goals, and concerns
+ Manage service desk queues by responding to and updating tickets
+ Handle business systems problems, determine level of urgency, work with team and communicate timely with the business area regarding issues/status/resolution
+ Attend and/or lead daily stand-up meetings, code review meetings, kick-off meetings, project meetings, and other necessary meetings
+ Conduct/assist in performance reviews and provide ongoing feedback regarding performance and productivity
+ Manage vendor relationships ensuring data is produced and delivered on a timely basis
+ Partner with vendors and clients to manage the delivery and usage of supported products
+ Create, manage and maintain standards for processes and procedures that include process flow maps, production management, vendor management and reporting
+ Create and maintain documentation of all processes and procedures according to company polices procedures and standards
+ Support client implementation projects and work with customers on major change efforts within their environments
+ Achieve operational objectives by providing information and recommendations to strategic plans; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
+ Participate in special projects as assigned
+ Comply with policies and procedures as required
Knowledge, Skills and Abilities Education + Bachelor's degree in computer science or related field preferred or equivalent work experience
Experience Ability to manage and run project independently using standard project management practices
Minimum of two years of experience managing project timelines, coordinating across departments, and communicating with departments involved
Minimum of two years managerial experience preferred
Language/Communication/Interpersonal Ability to read, write and speak fluent English
Ability to establish effective professional relationships with all internal and external business partners
Excellent presentation and facilitation skills
Analytical Strong analytical and problem-solving skills with ability to identify improvement opportunities, evaluate options and develop solutions
Ability to resolve complex problems in the absence of technical guidelines or precedents where generally applied principles are inadequate or unavailable
Technical Significant experience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word and Access
Crystal Report knowledge, desired but not required
Experience in Artiva; Foundations, System Administration, Data Structures, Scripts and file processing
Great knowledge of systems (e.g
various programming languages, databases, system and network architectures, design patterns, etc.) and quality assurance methodologies preferred
FACS, and Collection Operations knowledge preferred
Leadership Ability to effectively lead and coach teams to achievement of goals, objectives, and adherence to group and corporate values
Leads large-scale projects over extended periods
Ability to adjust quickly to changing business needs
Ability to exercise discretion and judgment
Clearance As a federal contractor, this position requires U.S
citizenship and security clearance granting access to classified information
The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability
The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example
Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms
In rare instances, non-U.S
citizens with highly specialized skills and experience may also be considered for the security clearance process
Security Information and Physical Security is the responsibility of every employee
In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access
This also includes securing your desk and workstation when you are not there
This includes locking your session and putting sensitive paperwork away when not physically at your desk
You are not to share your username or password with anyone
The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc
facility
If this occurs quickly report this action immediately
You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment
If you witness any security violation you should immediately report it to management
Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work may require frequent weekend and evening work
This position has travel requirements and may require overnight travel
While performing the duties of this position, physical presence in the workplace is essential
The employee is regularly required to talk or hear
The noise level in the work environment is usually moderate
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls
The employee is occasionally required to stand; walk; sit; reach with hands and arms
The employee must occasionally lift and/or move up to 10 pounds
Disclaimer This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent
Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship
Coast Professional, Inc
is an Equal Opportunity/Affirmative Action, M/F/Vet/Disability Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin
Qualifications Education Required + High School or better Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
41 CFR 60-1.35(c)
