Application Support Engineer - Catapult Services LLC

Responsibilities:

• Handle support requests, troubleshoot, and resolve issues related to software and integrations.
• Configure and manage HubSpot to meet customer needs and resolve any issues.
• Interact directly with customers to provide excellent service and support.
• Resolve support tickets efficiently and effectively, ensuring customer satisfaction.
• Work with Postman and APIs to test and troubleshoot integrations.
• Collaborate with the team to resolve technical issues and improve service delivery.
• Provide support for Adestra and NetForum Association Management Software.
• Utilize C# and SQL development skills to assist in troubleshooting and minor development tasks as needed.
• Ensure accurate estimation of task completion times to manage client expectations.
• Proactively suggests enhancements to improve processes and willingness to take the lead in driving process improvements and ensuring their successful execution.
• Comfortable working in an entrepreneurial, loosely structured environment.
• Maintain a friendly disposition and have excellent customer interaction skills.
  

Qualifications:

• 3+ years of experience in an application or technical support role.
• Strong experience with HubSpot configuration, resolving data discrepancies, and application issues
• Familiarity with Postman and resolving API integration issues.
• Knowledge of ASP.net, C#, and SQL development is beneficial.
• Strong debugging and troubleshooting skills.
• Demonstrates the ability to work autonomously and manage tasks without constant supervision.
• Shows a strong willingness to learn on the job and adapt to new challenges and technologies.
• Excellent verbal and business writing abilities for client communication.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship

Company Perks:

• 100% remote work environment.
• Strong emphasis on work-life balance.
• Regular daytime schedule with limited after-hours or weekend duties
• Employer-paid healthcare
• Employer-paid dental care
• Employer-paid short-term disability
• Optional participation in a 401k retirement plan.
• Generous PTO