Application Support Engineer-Lead - TechDigital
Nashville, TN
About the Job
Responsibilities:
- Incident Management: Troubleshoot, investigate, triage and coordinating incidents with stakeholders.
- Problem Management: Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurring issue wit a permanent fix.
- Autosys Batch Monitoring: Providing daily batch support and generate status reports.
- Environment patching management: Supporting infra patch upgrade, coordinate post patching checks and taking QA checkouts for signoffs.
- Middleware certificate managements: Support and coordinate b/w RLC and app team for renewal of certificate. Post certificate renewal take signoff from stakeholders.
- Environment monitoring:
- AppDynamics- To monitor server
- Configure alerts and policies for proactive monitoring.
- Database health monitoring.
- Daily and Weekly incident and environment downtime reporting.
- 7+ years of experience required on relevant field with handling a team.
- Proficient knowledge on Unix complex command and shell scripting.
- Working knowledge on Autosys tool, Informatica and Cloudera.
- Middleware knowledge- Application servers, Web servers (Tomcat), MQ and Kafka.
- Web development and API knowledge.
- Hand on experience on Azure monitoring tools, AppDynamics, Splunk, Grafana.
- Good knowledge on Oracle (SQL/PLSQL).
- Good knowledge on HTTP, SSH and FTP.
- Understand of JAVA based applications.
- Excellent communication and email writing skills.
Source : TechDigital
