Application Support Engineer - Tailored Management
Milwaukee, MI
About the Job
Application Support Engineer
Milwaukee, WI (REMOTE position)
Pay: $57.14/hr
03 Months
Hours: full time, central timezone, 1 week on call rotation every 7 th week.
Job description:
Position Summary
Major Duties and Responsibilities
Education, Experience, and Skills
Plus:
Primary responsibility is to resolve production tickets or fulfil service requests. Continuous improvement work, refining process.
4 skills looking for
Milwaukee, WI (REMOTE position)
Pay: $57.14/hr
03 Months
Hours: full time, central timezone, 1 week on call rotation every 7 th week.
Job description:
Position Summary
- Provide creative and technical contributions to support business-critical applications/services/files. Respond to, identify, and resolve application/services/files-specific issues as they arise for internal and external stakeholders in multiple operating environments.
Major Duties and Responsibilities
- Respond to, identify, and troubleshoot application-related issues to their full resolution.
- Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
- Become familiar with the organization's operational processes and how they interact and leverage applications.
- Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
- Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.
- Work collaboratively within the scrum teams, IT department and internal operations teams.
- Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
- Constantly seek ways to improve processes and reduce manual operations.
- Utilize programming skills to solve tech debt items.
- Availability in the team's on-call rotation in the event of production issues after business hours.
Education, Experience, and Skills
- Bachelor's Degree in related field required.
- 4+ years of professional IT experience.
- Solid understanding of current/planned system service levels and disaster recovery procedures.
- Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
- Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
- Experience with ServiceNow and production support process.
- Development experience with MS SQL query.
- Experience with PowerShell.
- Experience with C#.
- Experience in AWS environment.
- Excellent communication skills.
Plus:
- Experience with SSIS.
- Experience with .NET API.
- Familiar with Confluence and Jira.
- Knowledge of Agile/scrum.
Primary responsibility is to resolve production tickets or fulfil service requests. Continuous improvement work, refining process.
4 skills looking for
- T SQL (sql query) good understanding of T SQL
- PowerShell - PowerShell to automate processes, interpret existing and create new ones
- C # programming skills, not developers so not expecting team to write c# code, should be able to read existing and apply logic for troubleshooting purposes
- AWS Cloud - comfortable within for troubleshooting purposes
Source : Tailored Management
