Application Support Specialist at Crossroads Software Inc.

Please note: Applications received outside the application portal will not be considered. MUST BE ABLE TO WORK MONDAY-FRIDAY 8-5 PST.

Crossroads Software is a grassroots technology company dedicated to the end-user experience. We create software for reporting and analytics of traffic collisions and citations. Police and traffic engineering departments use Crossroads applications to write and manage collision reports and citations, analyze and track trends in traffic safety, and intentionally direct efforts and resources.

The Advanced Support Specialist will work with our tight-knit team to help software end users and client IT personnel quickly solve problems and provide client-side installation of our proprietary software on mobile devices (iOS, Android, and Windows), local workstations, and SQL and IIS servers. Since our software is proprietary, applicants must have demonstrated ability to learn on the fly. This position will also require assessing new system releases, patches, and configuration changes and collaborating in planning, designing, developing, and deploying new applications and enhancements to existing applications.

This 100% remote position is a good fit for a professional looking to gain advanced networking and security skills and grow with a small company. The successful candidate will demonstrate the ability to work autonomously in a remote environment.

Required Experience and Skills

• Pass an FBI background; ship is required
• 3 - 5 years working in SQL server (2012 or later) using SQL Server Management Studio to manipulate data and run basic scripts
• Experience working with Microsoft Server 2008 and later, Windows Service applications, and desktop computers running Windows 10 or higher
• Fundamental to moderate understanding of networking best practices and firewalls
• Demonstrated ability to work autonomously
• Demonstrated ability/desire to learn new skills and solve ambiguous problems
• Willingness to teach others/share knowledge
• Comfortable navigating an informal learning environment
• Understanding of data flows, file structures, and file permissions
• Compile client feedback and requests and consult with the team on how to best serve clients.
• Explain complex technical information to clients in an easily understandable way.
• Experience navigating the iOS, Android, and Windows interfaces on multiple hardware platforms such as iPhone, iPad, Samsung, GeTac, and Panasonic Toughbook.
• Impeccable organizational and time management skills

Preferred Experience and Skills

• Working in a remote environment across time zones
• Experience creating client documentation, both written and video
• Familiarity with Monday.com, Google Suite Workspace, Microsoft Access
• Experience working with rugged, mobile Bluetooth printers such as Zebra and Brother.

Working Conditions

• This position works remotely 100% of the time.
• Although flexible, this position typically works a standard work week (Monday to Friday, 8 am to 5 pm PT) but may be required to occasionally work some evenings and weekends to address urgent client issues.
• Must have reliable internet access.

Benefits and Compensation

• Company-issued laptop, computer monitor, iPad, iPhone, mobile printer (for troubleshooting)
• Health insurance
• Salary range $65.000.00 to $70.000.00 per year, based on experience

Competencies

• Independence: Ability to work independently and in a team and make decisions within established goals and guidelines.
• Creativity/Innovation/Flexibility: Comfort operating effectively in a changing environment. It comes with new and unique ideas, quickly connects previously unrelated notions, and tends to be seen as original and value-added in brainstorming sessions.
• Problem Solving/Decision Making: Assess situations to determine the importance, urgency, and risks and make clear and timely decisions. Ability to solve practical problems and deal with variables in situations with limited standardization. Ability to interpret various instructions in written, oral, or diagram form. Learns quickly when facing new problems; a relentless and versatile learner; analyzes successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Interested candidates apply. Please direct inquiries to. Please note: Applications received outside the application portal linked above will not be considered.