Application Support Specialist - YMCA of Greater Seattle

Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner. SUMMARY The Application Support Specialist provides end-user support and configuration management of an application or suite of applications. Works in consultation with Helpdesk, Professional Services, and end-users to ensure optimal application performance. What you'll get from working at The Y: + Membership to the YMCA of Greater Seattle for you and your household + Medical, Dental, Vision, and Life insurance + Retirement with generous employer contributions + Free access to mental health resources + Rapidly-accruing paid time off (PTO) + Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs Hiring Range: $24.00 - 26.40/hr Responsibilities + Provides expertise and technical knowledge about an application or suite of applications. + Works with software vendors on bugs, feature enhancement requests and troubleshooting. + Answer queries, troubleshoot and resolve issues with software applications, and escalate or close tickets as necessary. + Manage application roles and permissions by creating and maintaining roles. + Deliver application end-user training including developing curriculum and maintenance. + Create and maintain custom reports. + Train users on system, new features, and other training items as requested. + Monitor application integrations are functioning correctly and the data is accurate. + Tracking potential improvements to the system, processes, etc. from identification thru resolution + Create and maintain knowledgebase articles for admin use of the system. + Participate in on-call rotation. + Other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Code of Conduct for Applicants (https://seattleymca.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=191063&hashed=999166779) Qualifications + Associate degree in computer-related field or equivalent experience. + 2+years or more of related experience, with proven experience in technical application support. + Experience developing and training end-users. + Intermediate computer skills and experience with Microsoft Office suite. PREFERRED EDUCATION AND EXPERIENCE + ITIL Certified + Some experience with SQL + Advance Excel skills + Prefer knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.). + Ability to speak any language in addition to English. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. COMPETENCIES + Customer Service + Strong written and verbal communication skills. + Organizational skills + Critical Thinker WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. TRAVEL Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment. YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law. We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana. We participate in the Federal E-Verify system. If you need assistance of any kind with the application process, reach out to recruiting@seattleymca.org or the HR department at 206.382.5082. Mission Statement: Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body. Our Values: + Respect + Responsibility + Honesty + Caring + Passion for Excellence YMCA of Greater Seattle Core Values Respect Caring Honesty Responsibility Passion for Excellence This job description may be changed at any time, at YMCA of Greater Seattle's discretion. #LI-LH1