Application Support Tech - Sensaria

Are you ready to work for a company that knows our overall success is a combined effort - when you succeed, we succeed.  Are you ready for opportunities to learn, grow and thrive?  Sensaria is in search of an Application Support Technician to join our IT organization in our offices in Raleigh, NC  

Company Overview: 

Sensaria is a leader in the Wall Decor and Print-On-Demand industry. We operate 8 e-commerce storefronts, two business-to-business brands, in-house art creation, and coast-to-coast production facilities. Sensaria brings moments and art to life. We are proud to be a leading innovator in our industry, enabling more for customers -more products, more quality and speed. We are enthusiastic, we think bigger and work hard to unlock opportunity and achieve incredible results. We are seeking a to join our team and contribute to our ongoing success. 

Must reside and be authorized to work in the United States without Visa sponsorship. 

Application Support Technician  

• Provide on-site assistance, advice, problem solving, and technical information to customers regarding the use of production software applications 

• Schedule, coordinate, and participate in the production, quality assurance, and delivery of output reports and data 

• Route requests for service or problem resolution to appropriate staff 

• Act as liaison with internal customers regarding the status of their requests 

• Create documentation of processes and procedures to aid customers in successful performance of their duties 

Primary duties: 

• Acts as a liaison between remote development and on-site customers regarding information systems operations, schedules, problems, timelines, procedures, and requirements 

• Receives requests from customers for service or problems resolution; prioritizes requests and routes to appropriate staff for action; maintains a data base of customer requests and tracks the progress of service and problem resolution; contacts customers to keep them informed of the status of their requests 

• Actively participates in the testing and implementation of new systems and processes 

• Confers with development team regarding program changes and problems 

• Provides in-servicing sessions for users in the operation of computer equipment, system applications, and software products 

• Provides guidance, assistance, and in-service training to users in response to written and verbal questions regarding the proper use and implementation of appropriate procedures and operations necessary to meet user needs 

• Develops, prepares, and updates user manuals, training, and other information resources as needed 

• Maintains and/or prepares records, reports, and logs and counts of documents related to assigned functions 

• Sets up and maintains user system access according to established procedures 

• Notifies appropriate staff of system, programming, and/or production problems impacting on the accuracy or expediency of output data/reports 

• Documents production problems for appropriate action 

• Develops written communication and documentation for users and for internal use 

• Establishes and maintains cordial, cooperative, and supportive relationships with on-site customers 

• Performs related duties as require 

Requirements: 

• 3 years’ experience with Windows OS and related software 

• Knowledge of FileMaker is a plus 

• 3 years’ experience in troubleshooting laser and ink jet printers 

• Flexibility for systems emergencies and projects as needed 

• Flexibility to work hybrid first/second shift hours as needed 

• Strong communication skills- both verbally and in writing 

• Ability to provide basic training to end users on processes and applications 

• Ability to work well unsupervised and meet goals and deadlines in a timely manner 

• Able to multi-task effectively under pressure and balance speed and quality 

• The key to success in this position will consist of using creative problem-solving and strong attention to detail 

• Candidate must have the ability to promote a positive atmosphere throughout the team and organization 

Education: 

Associate degree or equivalent work experience 

Salary Range: $18.80-$21.95 per hour 

Hours: M-F 8AM-5PM  

Benefits: Sensaria offers a competitive compensation package, which includes vacation days, sick days, paid holidays, a paid floating holiday of your choice, paid maternity & paternity leave, along with Medical, Dental, Vision, 401K, STD, LTD, Optional Life insurance, and opportunities for professional development. We are dedicated to creating an inclusive and collaborative workplace where every team member can thrive.

EEO Statement:

Sensaria, Formerly Circle Graphics Decor, and it's subsidiaries and acquired companies, (The Company) is an equal employment opportunity employer. The Company’s policy is to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any protected category, characteristic or status. It is also the Company’s policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

The Company complies with the ADA, the ADAAA and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and skill and agility tests, as appropriate for the position. Assistance For the Disabled Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact careers@sensaria.com for assistance.

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