Application Support - Technology BCM Coordinator - SMBC
Jersey City, NJ 07311
About the Job
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
The anticipated salary range for this role is between $153,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
SMBC is in process of leading a Digital Transformation across our Americas Division as we continue to modernize our technology, focus on our data driven approach, grow and plan for the future. As a result of this expansion we are seeking an Application Support Engineer.
This person will support applications, data pipelines and infrastructure for regulatory reports for derivative trades and collateral management (Rates, FX, Credit, Equity derivatives).
• Monitor systems to ensure reports are produced on time accordingly to SLA and manage any disruptions and incidents.
• Correspondingly manage interface with upstream data pipeline.
• Support technical issues requiring in-depth debugging and expertise in production software applications.
• Train users in need of assistance.
• Perform tests on new application code and application maintenance. Deploy software upgrades to users.
• Work with peers and other teams to provide 24x6 support coverage, manage incidents.
• Communicate with business and Sr. management in the event of incidents. Perform stability analysis to reveal reoccurring issues and recommend solutions. Conduct periodic meetings of support staff to discuss incident patterns and identify new policies and procedures to improve utility or reliability of applications.
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Role Objectives
• Ensure Regulatory Reports are delivered on time.
• Improve stability of the Regulatory Reporting over time.
• Maintain documentation, runbooks, incident records in compliance with Audit’s requirements.
• Manage relations with corresponding vendors and external organization to ensure suitable monitoring and response from their end issues, manage the incident response to service outages. Analyze impact on regulatory.
Qualifications and Skills
Recommended years of experience: 7+
• 2+ years of professional experience supporting regulatory reporting.
• Incident management and issue analysis to improve support procedures and methods.
• Writing back-end queries (Mid-advanced level SQL), programming in python, Perl, PowerShell scripting languages to support, monitoring and proactively identify issue.
• Experience in programming languages to enable real-time debugging of application issues and troubleshooting of code.
• Working understanding of regulatory bodies, reports, derivative trades, asset classes, experience in financial industry.
• Working with business and all the involved parties in the event of disruption, to ensure that service is restored in optimal manner.
• Creating dashboard to monitor system components at a glance and generate stability reports.
Additional Requirements
D&I Commitment
Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.
SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.