Application System Analyst - The Rapid

The Rapid is looking for a Application System Analyst to join our team!

Where public transportation goes, community grows.

If you are ready for a career where every day you are making a positive impact on our community, then it is time you explored The Rapid! The Rapid is a transportation organization headquartered in Grand Rapids, MI. We serve the following communities: Grand Rapids, East Grand Rapids, Grandville, Kentwood, Walker, and Wyoming. Discover why the U.S. News and World Report ranks Grand Rapids, MI among the top places to live in the United States. Immerse yourself in the vibrant atmosphere of Grand Rapids-a city that defines innovation, community, and cultural richness. From Grand Rapids' world-renowned art scene to year-round fun activities. Grand Rapids is a great place to raise a family. Grand Rapids is ranked at the top of the list of the best places to raise a family in the U.S. by Rocket Homes. Dream big, live grand-start your journey with The Rapid today!

The Application System Analyst will support the operation and maintenance of software services, integration, and interfaces between the organization's various software systems. This position will utilize scripting, code, and other development tools to manage APIs, database connections, and develop reports for various departments as needed from related data sources or applications.

This position will gather business requirements, create software specifications, and work with vendors to implement solutions or changes to meet those business requirements. Additionally, this role with be responsible for troubleshooting and resolving application issues, assisting in backing up application information and data, and performing scheduled system upgrades. Responsibilities also include supporting the IT team through the management of help desk tickets while providing or obtaining application knowledge and insight within the IT department for support and redundancy.

Here's what you can look forward to as a valued member of our team:

• Salary starting at $60,854/year; commensurate with experience and qualifications
• Health Insurance - We offer three medical plan options through Priority Health for you and your spouse, and/or children. A Health Savings Account with an employer contribution and match is available with our High Deductible Health Plan!
• Dental Insurance - The Rapid offers two dental options through BCBSM, including orthodontic coverage.
• Vision Insurance - Is offered through BCBSM, utilizing the VSP network.
• Retirement Contribution - We understand the importance of secure financial planning. You are eligible to participate in a 457 Retirement Saving plan on your first day. We offer an employer matching program!
• Life Insurance and Short-Term Disability -Benefit from basic life and AD&D Insurance and short-term disability provided by The Rapid.
• Wellbeing and Fitness - We care about your overall wellbeing. We provide an employee assistance program. You can enjoy our onsite fitness center and gym membership reimbursement.
• Explore your community - Your employee badge is your ticket (and your eligible dependents) to riding The Rapid for FREE!
• Vacation - Your vacation time accrues at 8 hours per month and Sick time accrues at 6 hours per month.

What will you be doing in this role:

• Deploy, maintain, and troubleshoot business applications, including application servers, associated hardware, endpoints, and databases.
• Develop, analyze, and organize requirement specifications, data mapping, diagrams, and flowcharts for development and testing of software and database integrated solutions.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
• Translate highly technical specifications into clear non-technical requirements.
• Work with software vendors on managing the setup and configuration of system APIs.
• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.
• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.

• Perform design, implementation, and upgrades of information systems to meet the business and user needs.
• Create custom reports for departments using Excel, Access, SQL, or Crystal Reports.

• Provide documentation of all processes and training as needed.
• Support helpdesk tickets related to system access or software functionality issues.
• Assist in business continuance / disaster recovery.

To be successful in this role you will need:

• Education: Bachelor's degree in Computer Science, Information Technology, or other related field from a four-year accredited college or university.
• Experience: At least two years of experience working with corporate applications and systems, including integration support between multiple systems. Basic SQL programming, scripting, and database experience required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The Rapid is an EEO Employer. Minorities, veterans, and women are encouraged to apply. The Rapid is committed to employing people with disabilities and making reasonable accommodations for them. Let our recruiter know if you need an to request an accommodation at any point during the application/interview process.