Applications Analyst - Partners in Care Foundation In

Job description

We are looking for a dedicated and detail-oriented Application Support Analyst to join our dynamic team. The ideal candidate will be responsible for providing technical support and troubleshooting for a variety of software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. The Application Support Analyst will work closely with development teams, system administrators, and end-users to ensure the smooth operation of software applications. Key responsibilities include diagnosing and resolving application issues and providing user training and support. The successful candidate will have a background in IT or a related field, with experience in application support, system administration, or software development.

Responsibilities

· Become the subject matter expert in applications used by various departments.

· Diagnose and resolve application issues in a timely manner and escalate as needed to the internal team or 3rd party vendors.

· Develop and maintain support documentation and knowledge base articles.

· Coordinate with third-party vendors for application support and maintenance.

· Accountable and responsible for the application development portion of organization-wide contracts and initiatives:

o Facilitate the communication between the technical and non-technical teams.

o Collaborate with the development team in designing solutions.

o Participate in testing cycles with the QA team and UAT team as needed.

o Help develop training curriculum and how-to documentation for new and/or updated applications.

o Provide progress reports to the project managers.

· Build relationships with business partners and internal stakeholders.

· Support business case development, RFI / RFP and SLAs with vendors.

Requirements

3+ years of experience in application support or a related role.
Strong understanding of software systems and applications.
Excellent problem-solving and analytical skills.
Ability to communicate effectively with both technical and non-technical users.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Strong attention to detail and accuracy.
Excellent customer service skills.
BA in Information Technology, Computer Science, or a related field is preferred but not required.
Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Job Type: Full-time

Pay: $63,800.00 - $83,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:

8 hour shift
Day shift
Monday to Friday
Experience:

AWS: 1 year (Required)
Application support: 1 year (Required)
Ability to Commute:

San Fernando, CA 91340 (Required)
Work Location: Remote