Applications Support Analyst at TEKsystems

Top Skills - Must Haves

• Application support
• Help desk
• Technical support
• Office 365
• Windows 10
• 0365
• Microsoft Teams
• Smartsheet
• Customer service

Top Skills’ Details

1. 2+ years of experience providing remote tech support or applications support to a medium to large group of end users
2. 2+ years of experience working with software vendors, troubleshooting issues and providing problem resolution
3. High level customer service and problem-solving skills in addition to the desire to help build a team from the ground up

Secondary Skills - Nice to Haves

• Help desk support
• Service desk
• Ticketing system
• Problem management
• TeamDynamix
• Phone support

Job Description TEKsystems, in support of our client, is seeking Application Support Analysts to be part of a new and growing team.

POSITION SUMMARY: Under general supervision, the Application Support Analysts will analyze system user requests, recommend system modification, and provide system user support. This role will be responsible for planning, developing, testing, and documenting new and modified computer programs. Perform other related work as required.

ESSENTIAL FUNCTIONS:

• Meets with users to understand needs, evaluates possible solutions, analyzes impact of changes and modifications to the client’s applications.
• Manages support ticket backlog and prioritizes effectively to meet client service levels.
• Tracks project status and updates related documentation. Supports continuous creation of, and updates to, support documentation.
• Identifies trends in issues and proactively suggests options to prevent future occurrences.
• Analyzes and prioritizes requirements to ensure alignment with business objectives.
• Analyzes business processes and recommends solutions to improve efficiency.
• Provides ongoing support to internal business users and external customers.
• Maintains relationships with other IT resources, business resources, and external resources.
• Tests program changes for impact in the development environment.
• Maintains system software through upgrades and enhancements.
• Manages or administers application configurations.
• Troubleshoots and/or resolves application issues or collaborates with IT resources and/or customers in the resolution of application issues.

GUIDELINES (ABILITIES, KNOWLEDGE, AND SKILLS):

• Excellent written, verbal communication, and presentation skills
• Ability to work in a team environment
• Provide a logical approach to problem-solving
• Plan and adhere to deadlines
• Familiar with Microsoft Office and Visio

Special Requirements/Certification:

• Experience with CRM
• Experience with Microsoft Teams, SmartSheet, DocuSign, and other low-code platforms
• Experience in the computer industry preferred

EDUCATION/EXPERIENCE:

• Bachelor of Science or Arts degree or equivalent training and work experience
• 1–3 years of experience in a related work field

Job Type: Full-time Contract

Experience level:

• 1 year
• 3 years

Additional Skills & Qualifications:

Remote work is possible for ideal candidates, but on site or hybrid is heavily preferred.

This team will support apps that have been adopted by certain groups but mostly not by the enterprise. 6-8 apps with a few hundred users each. SmartSheet and Teams are the top two apps that will be supported right away. Docusign, Workday, Hyland Onbase, Salesforce, etc, may be in play as well. The team will begin with 2 support analysts and the plan is to grow the team to around 6 people in the near future.

Experience Level:

Intermediate Level

Benefits:

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.