Applications Support Engineer - CHG Medical Staffing

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you'll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

We are looking for an experienced Application Support Analyst who is self-motivated and collaborative. This individual would work with a team of engineers, product managers, Application Support, and administrators to efficiently support, maintain and enhance CHG applications to provide a world class experience to our employees, providers, and clients. Additionally, this individual may act as a liaison to 3rd party partners and our internal product owners feature development and implementation. Hyper focused on value driven results, architecture, and the customer.

Responsibilities:

• Provide day-to-day support and resolve issues on a multitenant application including advanced troubleshooting and system administration of internal and external applications and integrations
• Protect product roadmap by practicing extreme ownership of reported issues to avoid further escalation where possible
• Document known issues and resolutions to share with team including communication of progress and resolved issues throughout the process
• Contribute to knowledge base of tickets and resolutions that can be used to refer to prevent unnecessary escalation
• Provide appropriate diagnosis and/or diagnostic information, including steps to reproduce any issues prior to any escalation
• Become a subject matter expert on application functionality to provide secondary (Tier 2) customer support and mentorship to frontline support as necessary
• Use existing observability tools to monitor system performance degradation, load, and outages
• Triage alerts from observability tools to escalate to the platform and engineering teams
• Partner with application engineers to ensure adequate performance, scalability of reliability of underlying infrastructure
• Work as liaison between engineering and others including end-users and 3rd parties when necessary
• Participate in scrum ceremonies as needed
• Participate in third party application integrations with internal platforms
• Maintain data integrity, maintenance, and analysis of systems, as well as develop and deploy custom reports
• Assist delivery team in implementing new features or function currently not being used
• Utilize the core business processes capabilities inherent within supported applications to provide the basis for gathering business requirements, performing gap analysis, researching, and evaluating alternative solutions, documentation, and optimization of business processes
• Build and maintain relationships with product managers, support teams, and leadership
• Help manage and own other applications in the CHG application portfolio as available

Qualifications:

• Leverage expert customer service and technical skills to provide a world class experience
• Use excellent written, verbal, and interpersonal communication skills to build collaborative relationships of trust
• Become a subject matter expert for internal and external facing applications through critical thinking and advanced problem-solving
• Demonstrate extreme ownership and accountability with attention to details and sense of urgency to drive results
• Leverage leadership skills to act as a mentor to other technical personnel
• Use expert proficiency in MS Office
• Be a thought leader in suggesting solutions to resolve customer issues and improve our products
• Leverage quick learning capabilities to teach and fully document technical based skills to non-technical learners
• Experience with tools such as JIRA
• Solid understanding of Windows and MAC operating systems
• Practical expertise in managing and leading application reliability practices for consumer-facing web and mobile experiences

Education & Years of Experience:

• Minimum 4+ years' experience in advanced IT support role
• Bachelor's Degree in Information Technology, Application Development, Business Administration, or relevant field
• Qualified professional experience and/or certification may be substituted for some candidates

Preferred:

• Proficiency in business intelligence platforms and/or database analysis skills preferred
• Experience with advanced support and administration of applications and tools including: JIRA, AWS, CRM (Salesforce/Bullhorn), web apps, Java, document management, credentialing, digital assets, APIs, and/or automation preferred
• Experience with SDLC and object-oriented programming preferred
• Advanced SQL and/or querying skills preferred
• Experience in Agile/Scrum methodologies preferred

We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $57,900 -- $176,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.

CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?