Applications Technician - HAIMER USA

Haimer USA, based in Villa Park, Illinois, is the North American Headquarters for Haimer GmbH, a family owned and managed manufacturer located in Igenhausen, Germany. Specializing in high-end precision tool holders, primarily for the metal cutting industry, HAIMER is a global leader in tool shrinking, balancing, and presetting. We distribute these products and provide technical support across the USA, Canada, and Mexico.

At HAIMER, our engaged and passionate employees actively contribute to all levels. Our culture fosters skill development and career growth, embodying the HAIMER philosophy, "Quality Wins," in our products and team.

Interested in joining us? Apply now and discover how you can help drive our customers' success!

Summary/Objective

The Applications Technician at Haimer USA provides technical expertise through, troubleshooting, repair and preventative maintenance at customer sites in a professional manner. In addition, our Applications Technician provide technical telephone support and remote assistance from time to time. This is a
customer facing position that requires a high level of professionalism, integrity and punctuality. The willingness to travel throughout North America and internationally is required.

What you would do:

• Provide technical support for the entire Haimer product line.
• Organize and conduct technical training seminars for sales staff and distributor networks.
• Coordinate the installation of Haimer products in the field.
• Deliver excellent customer service, technical support, and sales assistance.
• Interact with global Haimer technical departments and customer service teams.
• Maintain service and customer information in the CRM system.
• Travel to customer locations for installations, training, and service of Haimer products.
• Respond to phone inquiries and provide technical support to customers, and sales team.
• Train and support customer sales representatives, and distributors on new Haimer products.
• Assist with preparation and execution of trade shows (May require weekend travel) and "in-house" demos

What we require from you:

• Experience in troubleshooting mechanical and electrical issues of machines
• Proficient computer skills (MS Office, CRM & ERP systems, AutoCAD a plus)
• Willingness to work flexible hours and overnight travel as needed
• Strong interpersonal and communication skills
• Honest, dependable, reliable
• Critical thinking and "On the go" problem solving
• Ability to work with minimal supervision
• Strong desire for customer satisfaction

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).

Haimer USA is an EEO employer.