APPOINTMENT CENTRAL REPRESENTATIVE HOD - Covenant Health

JOB SUMMARY





The purpose of the Appointment Central Representative position is to accurately and completely gather all necessary information to accurately retrieve orders, schedule an appointment, verify medical necessity and insurance benefits. This position requires that all demographic and insurance information along with other key data elements are accurately data entered in the system for each account or booking. This position requires significant interactions with patients, clinical staff as well as other department staff. This position requires highest degree of confidentiality, and requires ability to work with initiative and decision making skills.









JOB REQUIREMENTS





Education:

+ One year college or specialized post high school training or equivalent job experience required

+ Two years of college or specialized post high school training, preferred











Experience:

+ One to three years customer service experience in a medical environment

+ Medical terminology

+ One to three years medical insurance experience

+ One to three years scheduling experience











Other Skills Required:

+ Strong verbal and decision making skills

+ Keyboarding of 45-60 words per minute

+ Computer experience/exposure to Windows environment

+ Must be able to work independently within assigned guidelines

+ Requires ability to work independently with minimal supervision











Covenant Health Mission Statement



We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.



Core Values



Compassion



We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.







Integrity



We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.







Collaboration



We work in partnership, dialogue and shared purpose to create healthy communities.







Excellence



We deliver all services with the highest level of quality, while seeking creative innovation.







We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status.