AR Billing Specialist - ConsultNet

AR Billing Specialist
San Antonio, TX
12+ month contract
$18 - $19/hr

ConsultNet is looking for an AR Billing Specialist to help customers with information regarding customer accounts. Processes orders to satisfy customer requests, researches billing related issues, assesses charges for service connections and works on call. Serves as a resource in the investigation and resolution of issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric and non- commodity accounts, products, services, and collection activities.

Responsibilities

• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
• Checks to ensure that appropriate steps were taken to resolve customers' concerns.
• Arranges for billing.
• Refers unresolved customer grievances to designated departments for further investigation.
• Contacts customers to respond to inquiries or to notify them of any past due or uncollected items.
• Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills.
• Analyzes information and evaluates results to choose the best solution to solve problems.
• Reviews account for historical transactions.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Performs other duties as assigned.

• High School diploma or GED
• Proficient knowledge of the online billing system using SAP
• Proficient communication with both internal and external customers through telephone and/or walk in office.
• Assist customers and complete work assignments with minimal oversight or supervision.

• Bilingual
• Proficiency in MS word, Excel, PowerPoint, and Outlook.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.