AR Cash & Collection Specialist - Aston Carter
Plantation, FL
About the Job
Accounts Receivable Specialist
Job Description
This Accounts Receivable Specialist plays a critical role in managing both collections and cash application processes. This position ensures that outstanding debts are collected in a timely manner while also accurately applying cash transactions to customer accounts. The ideal candidate will be comfortable interacting with customers regarding overdue accounts and will possess strong organizational skills to ensure the correct application of payments across multiple payment methods.
Collections:
• Monitor and analyze accounts receivable to identify overdue payments and delinquent accounts.
• Contact customers via email and phone to collect overdue amounts and negotiate repayment terms.
• Maintain accurate and up-to-date records of customer contacts and collections efforts.
• Plan and execute all collection activities, including follow-ups and escalations when necessary.
• Advise customers on payment options and provide exceptional customer service in addressing inquiries and resolving disputes.
• Process payments via phone related to collection efforts.
• Collaborate with team members to resolve account discrepancies.
• Submit regular reports to management on the status of unpaid accounts.
• Support and monitor JIRA tickets related to collections.
Cash Applications:
• Receive and record all cash transactions, including checks, ACH, and credit cards.
• Apply daily unapplied payments to customer accounts.
• Reconcile accounts to identify discrepancies before applying payments.
• Prepare and reformat payment files and upload them into the system.
• Investigate and resolve any discrepancies or variances in cash transactions.
• Process credit memos, chargebacks, and refunds as needed.
• Monitor and resolve pending payment exceptions and ensure timely follow-up.
• Collaborate with internal departments and external vendors to address cash-related issues.
• Provide support on JIRA tickets related to cash applications.
Skills and Qualifications
• Associate degree in accounting, finance, or a related field preferred, or equivalent work experience.
• Minimum two years of experience in collections, cash applications, or related fields.
• Strong verbal and written communication skills, with the ability to negotiate and maintain a customer-focused approach.
• Proficiency in Microsoft Office, particularly Excel (V-lookups and Pivot Tables), and other relevant accounting software.
• Strong attention to detail and excellent analytical skills for resolving discrepancies.
• Time management skills to balance collections and cash application responsibilities.
• Ethical conduct and professionalism in handling sensitive financial information.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Job Description
This Accounts Receivable Specialist plays a critical role in managing both collections and cash application processes. This position ensures that outstanding debts are collected in a timely manner while also accurately applying cash transactions to customer accounts. The ideal candidate will be comfortable interacting with customers regarding overdue accounts and will possess strong organizational skills to ensure the correct application of payments across multiple payment methods.
Collections:
• Monitor and analyze accounts receivable to identify overdue payments and delinquent accounts.
• Contact customers via email and phone to collect overdue amounts and negotiate repayment terms.
• Maintain accurate and up-to-date records of customer contacts and collections efforts.
• Plan and execute all collection activities, including follow-ups and escalations when necessary.
• Advise customers on payment options and provide exceptional customer service in addressing inquiries and resolving disputes.
• Process payments via phone related to collection efforts.
• Collaborate with team members to resolve account discrepancies.
• Submit regular reports to management on the status of unpaid accounts.
• Support and monitor JIRA tickets related to collections.
Cash Applications:
• Receive and record all cash transactions, including checks, ACH, and credit cards.
• Apply daily unapplied payments to customer accounts.
• Reconcile accounts to identify discrepancies before applying payments.
• Prepare and reformat payment files and upload them into the system.
• Investigate and resolve any discrepancies or variances in cash transactions.
• Process credit memos, chargebacks, and refunds as needed.
• Monitor and resolve pending payment exceptions and ensure timely follow-up.
• Collaborate with internal departments and external vendors to address cash-related issues.
• Provide support on JIRA tickets related to cash applications.
Skills and Qualifications
• Associate degree in accounting, finance, or a related field preferred, or equivalent work experience.
• Minimum two years of experience in collections, cash applications, or related fields.
• Strong verbal and written communication skills, with the ability to negotiate and maintain a customer-focused approach.
• Proficiency in Microsoft Office, particularly Excel (V-lookups and Pivot Tables), and other relevant accounting software.
• Strong attention to detail and excellent analytical skills for resolving discrepancies.
• Time management skills to balance collections and cash application responsibilities.
• Ethical conduct and professionalism in handling sensitive financial information.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
Source : Aston Carter
