Arbitration Administrator - ADESA Birmingham - Carvana

ADESA is looking for an Arbitration Administrator to join our team! Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations the seller makes on the auction block. Researches all issues and recommends final decisions regarding all post-sale issues that arise. Perform all duties assigned by the General Manager or designated manager. Must know, practice and ensure that company policy, procedures and applicable federal laws are followed at all times.

Responsibilities and Duties include but are not limited to the following: 

Provide excellent customer service:  

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner.  Advise the designated manager of all serious complaints or incidences.
• Resolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations.
• Recommend new customer services and procedures to the General Manager or designated manager.

Enforce and communicate arbitration policy and procedure:

• Maintain a good flow of communication with management and office personnel.
• Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources.
• Understand and enforce the auction’s arbitration policies and procedures.
• Perform customer arbitration transactions in a prompt and courteous manner.
• Research and recommend options and resolutions to the General Manager or designated manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.).
• Communicate all final decisions to the customer and coordinate the post-sale process.
• Coordinate third-party inspections and perform proper recordkeeping.
• May perform some accounts receivable duties.

Other responsibilities:

• Practice proper loss prevention and reaction procedures in accordance with policy. 
• Maintain work area and conditions to ensure safe environment for all employees and customers. Respond to and follow proper company policy procedures involving accidents (customer or employee), injuries, and loss or damage to any property. Report all incidents properly and immediately to designated manager.
• Promptly advise designated manager of all breakdowns and maintenance needs.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Practice and promote company Core Values.

Qualifications:

• High School Diploma or GED required
• One (1) year of mechanical experience preferred.
• At least three (3) years of auto auction experience preferred.
• Basic Mechanical and Body Shop knowledge preferred.
• Basic computer skills are required.
• Effective communication skills required.
• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.

PERKS & BENEFITS:

• Medical, Dental, and Vision benefits.
• 401K with company match.
• Generous PTO (paid time off).
• A multitude of perks including student loan payments, reimbursement programs, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.

ABOUT US

ADESA currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many locations serve as market hub distribution sites. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

Legal:

Hiring is contingent on passing a complete background check and motor vehicle record check. This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.