Arcade and Projection Technician - FatCats

Senior Arcade/Projection Technician

Starting Pay Range:

Full Time/Part Time: Full Time

Schedule:

Benefits: 401k; Holiday Pay; Health/Dental/Vision/ Employer Paid Life, Voluntary Life, AD&D Insurance, Employer contribution to Health Savings Account (HSA); Team Member Perks and Discounts.

We are looking for an experienced Arcade/Projection Technician to play an integral part in providing the amazing guest experience that FatCats is known for. You are responsible for the day-to-day operations of our arcade and cinema projectors. To be successful in this position, you must have a basic knowledge of computers and be able to work independently, yet value a highly collaborative, guest-focused and engaged team. This position reports to the Attractions Manager.

Why FatCats

FatCats is a fun, fast paced entertainment company on the verge of explosive growth. We are incredibly proud of our culture that focuses on the professional and personal growth of our team members in an energetic, positive environment with a highly productive, collaborative and engaged team. If you're self-motivated, have great guest service skills and are looking for a company that wants to help you grow, then we encourage you to apply for this position!

FatCats Mission, Values, and Culture

FatCats Mission Statement

We delight and connect people... one film, one game, one experience at a time.

FatCats Values- PRIDE

P - Passionate- "I am enthusiastic"

R - Respect- "I respect myself and others"

I - Integrity- "I always do the right thing"

D - Disciplined- "I always strive for excellence"

E - Empowered- "I make a difference every day"

FatCats Culture

Communication

• We uphold an "open door policy" because we want to hear your ideas, thoughts, and concerns.
• We encourage good communication and discourage unproductive complaints and gossip to cultivate a positive culture.

Personal Development

• We actively develop our team members to help them reach their professional and personal goals.
• We strive to promote internally as much as possible and love to see team members find success within our organization.

Individuality

• We encourage you to bring your unique personality and to be authentic in your interactions with our guests and other team members.
• We value your time at work as well as at home and promote a balance between the two.

Requirements

Duties and Responsibilities

• Knowledge of basic IT principles is a must.
• Previous arcade technician experience preferred.
• Nurture positive working relationships with team members.
• Participate in company's leadership programs and weekly calls.
• Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.
• Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.
• Provide IT support for POS software, VOIP phones, and merchant processing hardware.
• Maintain all hardware elements of theater projectors, audio, and video systems of the center.
• Oversee the entire cinema process including ingesting content, building playlists, and accurately scheduling automated playback.
• Reports to the Attractions Manager and has weekly one-on-ones to discuss sales, budgets, operations, and Team Member performance/growth plans.

Required Skills and Qualifications

• Personable but professional demeanor.
• Strong organizational and time management skills with excellent attention to detail.
• Ability to work well in a fast-paced environment and to problem solve effectively.
• Proven ability to effectively communicate with both other team members and guests.
• Take initiative as a self-starter known to work with integrity while also being a strong team player.
• Exceptional writing skills, interpersonal skills, and ethical mindset.
• High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.
• Computer literate with ability to pick up new software programs and applications easily.
• High School Diploma or GED (required).
• Able to lift 35 pounds.