Architectural Modifications Administrator - FirstService Residential
Charlotte, NC
About the Job
Job Overview:
The Architectural Modifications (ARC) Specialist facilitates the architectural review processfull-cycle, from applicant questions through board/committee decisions. The specialist serves as a liaison between residents, community managers, board/committee members, and fellow team members. Attention to detail, proper utilization of our systems, and great customer service is essential to this role.
This is a great opportunity for individuals looking for a career path as a property manager or in general business operations. This position will interact with primarily internal clients and also external clients to deliver excellent customer service and support.
Your Responsibilities:
+ Processing of architectural modification applications:
+ Correspondence with residents, applicants, community managers, internal teams, and board/committee members
+ Scanning and uploading of applications to internal systems
+ Processing deposits/chargebacksthrough Accounts Receivable processes
+ Ensuring submitted applications are complete
+ Providing submitted applications to boards/committees
+ Facilitating collection ofadditionalinformation requested by boards/committees
+ Relaying board/committee decisions to applicants
+ Maintainingaccurateapplication and correspondence status and details in internal systems.
+ Monitoring community-required timelines for application decisions, following up with boards/committees and managers as needed.
+ Processing of ARC mail (USPS mail, faxes, email).
+ Scanningand uploading ofARCfiles to internal systems.
+ Professionally respondingtoARC-relatedhomeowner inquiriesas needed.
+ Professionally respondingto board/committee inquiries as needed.
+ Interact andestablishprofessional relationships with Community Association Managers, Regional Operations team members,andother colleagues.
+ Collaborate with internal team to ensurehighestlevel of service is provided.
+ Follow established policy and procedures.
+ Additional assignments andduties asmay be assigned from time to timebysupervisor.
Skills & Qualifications:
+ Associate’s degree in business or related field preferred, or equivalent combination of education and experience.
+ Critical thinking, problem solving, judgement and decision-making abilities are necessary.
+ Proficiencyin computer programs like Microsoft Office, Outlook and Windowsrequired.
+ Ability to work with sensitive and/or confidential information.
What We Offer :
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision,and others. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.
Compensation :
$19.00/hour
Disclaimer Statement :
The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.
The Architectural Modifications (ARC) Specialist facilitates the architectural review processfull-cycle, from applicant questions through board/committee decisions. The specialist serves as a liaison between residents, community managers, board/committee members, and fellow team members. Attention to detail, proper utilization of our systems, and great customer service is essential to this role.
This is a great opportunity for individuals looking for a career path as a property manager or in general business operations. This position will interact with primarily internal clients and also external clients to deliver excellent customer service and support.
Your Responsibilities:
+ Processing of architectural modification applications:
+ Correspondence with residents, applicants, community managers, internal teams, and board/committee members
+ Scanning and uploading of applications to internal systems
+ Processing deposits/chargebacksthrough Accounts Receivable processes
+ Ensuring submitted applications are complete
+ Providing submitted applications to boards/committees
+ Facilitating collection ofadditionalinformation requested by boards/committees
+ Relaying board/committee decisions to applicants
+ Maintainingaccurateapplication and correspondence status and details in internal systems.
+ Monitoring community-required timelines for application decisions, following up with boards/committees and managers as needed.
+ Processing of ARC mail (USPS mail, faxes, email).
+ Scanningand uploading ofARCfiles to internal systems.
+ Professionally respondingtoARC-relatedhomeowner inquiriesas needed.
+ Professionally respondingto board/committee inquiries as needed.
+ Interact andestablishprofessional relationships with Community Association Managers, Regional Operations team members,andother colleagues.
+ Collaborate with internal team to ensurehighestlevel of service is provided.
+ Follow established policy and procedures.
+ Additional assignments andduties asmay be assigned from time to timebysupervisor.
Skills & Qualifications:
+ Associate’s degree in business or related field preferred, or equivalent combination of education and experience.
+ Critical thinking, problem solving, judgement and decision-making abilities are necessary.
+ Proficiencyin computer programs like Microsoft Office, Outlook and Windowsrequired.
+ Ability to work with sensitive and/or confidential information.
What We Offer :
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision,and others. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.
Compensation :
$19.00/hour
Disclaimer Statement :
The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.
Source : FirstService Residential
