Area Coach - Smoothie King

Overview:

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!

 

Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and active lifestyle. Now, with over 1300 stores and counting, we have been ranked as the #1 Fastest-Growing concept in its category and #15 on Entrepreneur Magazine’s “Franchise 500” list in 2024! We’ve grown to become the largest nutritional Smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients and blend with a purpose!

General Overview:

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!

 

Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and active lifestyle. Now, with over 1300 stores and counting, we have been ranked as the #1 Fastest-Growing concept in its category and #13 on Entrepreneur Magazine’s “Franchise 500” list in 2022! We’ve grown to become the largest nutritional Smoothie bar in the nation, with a simple recipe for success: Hire the best people, use the best ingredients and blend with a purpose!

 

 As a dynamic, rapidly growing company, we are looking for a purpose-driven Area Coach to join our expanding team and become an ultimate ambassador of our brand. In this role, you will oversee 3-5 locations

where they will be ultimately responsible for sales and profitability, ensuring a consistent brand image and a quality customer service experience. The Area Coach will be tasked with creating a highly productive environment, building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities while focusing on operational and leadership excellence.

Responsibilities:

• Enthusiastically hire, develop, and lead the team and management at your stores to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Data Central, Brink Daily Business Review, Cash Deposit Log, and Drive-thru tracker to achieve Operational excellence within your assigned locations.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Conduct comprehensive store visits, including Brand Standards Assessments (BSA), Guest Experience Checks, Food Safety Audits, and Launch Execution Checks. Track and document each visit using the appropriate checklists.
• Maintain and plan a weekly, monthly, and quarterly calendar schedule.
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the stores (daily deposits, etc.)
• Ensure compliance with food safety guidelines in assigned stores, while ensuring all Team Members are complying.
• Ensure and promote a safe workplace and safe product handling by supporting safety training initiatives and counseling direct reports, as necessary
• Own and promote brand standards in alignment with company vision. 
• Transparency with decision making through openness, communication, and accountability within the district. Not working in silos – able to ask for feedback, clarity within the workplace. 
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards. 
• Drive implementation of company programs through action planning and inspiring team to meet operational standards. 
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events. 
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative, and effective methods of recognition. 
• Collaborate with Smoothie King professionals from Operations, Training, Human Resources, and Marketing to deliver the best smoothies and healthy retail products to your community.

Supervisory Responsibilities:

• Recruit, interview, hire, and train individual contributor and/or management-level staff in the department.
• Oversee the daily workflow of the stores.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of team members in accordance with company policy.

Qualifications:

• Provide an exceptional guest experience throughout our guest's visit.
• Exceptional interpersonal skills - you are energized by working with people, both guests and your team.
• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King.
• Is widely trusted/ Is seen as a direct, truthful individual/ Can present the unvarnished truth in an appropriate and helpful manner/ keeps confidence/ admits mistakes/ doesn’t misrepresent him/her for personal gain.
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• Maintain regular and punctual attendance.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done.
• The desire to be coached and mentored - you see potential in yourself and enjoy growing that potential.
• An eye for detail - you know that the little things, be it cleanliness, or the extra touch can make all the difference.
• Self-starter with ability to work independently.
• Friendly attitude in the face of adversity.
• Attention to detail while working in a fast-paced environment with multiple projects.
• Ability to work cross-functionally and to coordinate communication across diverse work groups.
• Promote the culture, values, and mission of Smoothie King.

Education and Experience Requirements:

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a General Manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Proficient knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• Ability to travel 50% of the time within assigned region.
• Knowledgeable of general POS functionality.
• Experience with OSHA, EEOC, and other federal and state laws and local statutes.
• ServSafe Certification.
• Personal passion for health and fitness is a plus.

Work Environment:

• This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions; and contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, cinnamon, etc.
• Requires working under stressful conditions or working irregular hours.
• Be available to work weekends.
• May be required to work holidays or special events.
• Must be able to work safely in a noisy area.
• Requires maintenance of home office space. When not travelling to stores, work is conducted remotely with frequent video conferences.

 

Physical Requirements:

• Must be physically able to audit/inspect store sites including walking properties, bending, stretching, squatting, and kneeling.
• Must be able to lift up to 50 pounds at a time. Required to use assistance when available i.e. hand trucks, ramps, or another team member.
• Prolonged periods sitting at a desk and working on a computer.

Travel Required:

• Travel throughout the region (50%), working extended days (10-12 hours).

What We Offer:

Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members. It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. With our core values at the forefront of every decision we make, it allows for collaboration, passion, and a no-limits mindset when it comes to your future! We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.

 

Our Mission

Inspire people to live a healthy and active lifestyle.

 

Our Vision

To be an integral part of every health and fitness journey.

 

Our Values

We: Do the Right Thing

We: Are Better Together

We: Live the Mission

We: Keep Evolving

We: Focus and Finish

 

At Smoothie King, when we say inspire people, we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes “We Are Better Together” and “We Do the Right Thing”. We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability. If you are a person with a disability and you need assistance in applying for a position with Smoothie King, please call our Human Resources Department at 214-935-8900 and direct assistance will be provided.