Area Customer Service Coordinator - YO HR CONSULTANCY

Area Customer Service Coordinator

Experience: 1-3& years

Minimum Qualifications

Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred

• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles

• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverageh.

• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.

• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

​

• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers

• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.

• Possesses basic math skills.

• Possesses judgment in making sound justifiable decisions and taking action in solving problems.

• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

• Possesses commitment to task by having started and persisted with specific courses of action.

• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.

• Possesses working knowledge of account services to facilitate job scheduling.

• Possesses the ability to comprehend written and verbal instructions from customers and effectively translate to site resources

• Possesses the ability to resolve customer-related issues.

• Possesses the ability to troubleshoot and coordinate problem resolution.

• Possesses proficiency in the use of Microsoft and computers.

• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds the scheduled shift

• Typically, an office/warehouse environment with adequate lighting and ventilation, and a normal

range of temperature and noise level Working Conditions, Mental and Physical Demands

• Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level

• Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction – prepare, provide and convey diversified information

• Working conditions regularly expose individuals to conditions that could result in minor cuts

• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

• Specific vision abilities required by this job include close vision

• Frequent local car travel

• While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.