Area Manager - H&R Block
Kansas City, MO
About the Job
JOB SUMMARY
H&R Block, the 4th largest retailer in the U.S., is looking for retail store management professionals eager to advance their careers while helping a dynamic team deliver the renowned customer service that sets us apart. Each H&R Block Retail Store Manager plays an essential leadership role in our U.S. Retail Operations, leading a team of 40-60 highly trained tax professionals at up to four locations. H&R Block Retail Store Managers are responsible for delivering top-line and bottom-line business results. That effort builds on a proud tradition: H&R Block, an S&P 500 corporation, has prepared more than 650 million tax returns worldwide since 1955. The growth of our company and retail presence is a direct reflection of the great work of more than 80,000 incredible associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
MINIMUM QUALIFICATIONS
We offer a comprehensive selection of benefits including: Medical & Dental Health Benefits 401K Match Tuition Reimbursement Flexible Time-off Bonus Eligibility Learn more at www.hrblock.com/retailstoremanager.
H&R Block, the 4th largest retailer in the U.S., is looking for retail store management professionals eager to advance their careers while helping a dynamic team deliver the renowned customer service that sets us apart. Each H&R Block Retail Store Manager plays an essential leadership role in our U.S. Retail Operations, leading a team of 40-60 highly trained tax professionals at up to four locations. H&R Block Retail Store Managers are responsible for delivering top-line and bottom-line business results. That effort builds on a proud tradition: H&R Block, an S&P 500 corporation, has prepared more than 650 million tax returns worldwide since 1955. The growth of our company and retail presence is a direct reflection of the great work of more than 80,000 incredible associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Effectively lead and manage a large team of associates across multiple locations
- Ensure strong client experiences for both new and returning clients
- Grow new clients through effective local marketing plan execution
- Embrace continual learning and participate in customized training and ongoing leadership development opportunities
MINIMUM QUALIFICATIONS
- High school diploma or GED required
- Bachelor’s degree in Business or other related field OR an equivalent combination of education and experience preferred
- Minimum of three years of related experience working in a retail environment; prefer minimum two years retail management experience OR equivalent combination of education and experience
- Assertive, proactive management approach
- Results-driven with strong business acumen skill set
- Customer service experience
- Excellent verbal and written communication skills
- Good decision-making skills and the ability to function well in a fast-paced environment
- Able to exercise independent judgment with minimal supervision
- Strong organizational skills sufficient to plan and manage day-to-day office operations in multiple locations
- Demonstrated aptitude for business plan execution and desire to grow the business
- Interpersonal and client-orientation skills focused on actively seeking to understand and meet client needs
- Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates
- Understanding and previous use of a Windows-based computer system
- Demonstrated effective facilitation/training skills
- Bilingual - Spanish speaking preferred
We offer a comprehensive selection of benefits including: Medical & Dental Health Benefits 401K Match Tuition Reimbursement Flexible Time-off Bonus Eligibility Learn more at www.hrblock.com/retailstoremanager.
Source : H&R Block
