Area Manager-San Diego CA - ISS World Careers

Area Manager

Key Purpose

The Area Manager provides leadership to multiple ISS Guckenheimer account operations in a given market. The Area Manager collaborates and aligns (multiple) account locations for maximum success while upholding the firms

long-held, core values. The successful individual will serve as a visible leader,and will foster a business environment that is both nurturing internally, and competitive with the market externally.

He/She/They will be responsible for the effective and efficient functioning of business by utilizing Guckenheimer/ISS guidelines, standards, and policies.

Success Criteria

• Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS Guckenheimer standards and concepts leveraging innovation and best practice opportunities
• Successful delivery of prioritized projects and programs
• In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
• Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues in the market, and across the company, so information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Transfer best practice
• Use the account to promote and further develop ISS Guckenheimer

Ideal Candidate Experience

• 10+ years of multi-unit management experience in a food service / hospitality / retail environment; Foodservice/ Corporate Dining Operations Management ideal
• Experience managing complex operations with direct P&L and growth accountability
• Culinary degree preferred
• ServSafe Certificate required or ability to become ServSafe Certified
• Reasoning Ability
• Must be compassionate, consistent, and fair to the needs of the employee and of the Company
• Must possess strong written and verbal communication and interpersonal skills
• Must be detail oriented, organized, able to work independently, prioritize and multi-task
• Must be willing to contribute and support your team with hands on approach to our operations
• Must demonstrate a commitment to ISS Guckenheimer and client satisfaction

Key Accountabilities

Finance

• Meet client subsidy / company goals for area
• Maintain ROCA (Return on Controllable Assets) and inventory level goal

Client and Customer Satisfaction

• Maintain high visibility with client
• Maintains standards for Customer Bill of Rights

Operations

• Maintain effective safety program
• Adhere to company prescribed programs (Creativity, Safety and Standards and Workers Compensation)
• Maintains food variety guidelines throughout area
• Maintain state of the art merchandising and dcor in units throughout area
• Ability to maintain excellent food quality standards throughout area

Administration

Required compliance with purchasing guidelines

Area compliance with accounting standards

Follows all ISS Guckenheimer policies throughout area

Communications

• Maintains supportive and positive working relationships with subordinates and peers
• Actively demonstrates Core Values
• Effective written communication process
• Supports ISS Guckenheimer open door policy

Physical Demands & Work Environment

• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is

$120000 per year - $140000 per year. Final compensation will be determined based on experience and skills,and may vary from the range listed above.