Area Supervisor - NSM Merchant

Summary:

Leads management supervision of franchise restaurant operations within a specific market ensuring people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John's culture. Other responsibilities include the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Demonstrate exemplary managerial and operations skills including making a quality product and ensuring safe speed of service; adhering to and ensuring compliance with Papa John's policies, practices, and procedures by effectively utilizing company resources, scheduling, deploying and managing training, providing necessary resources, and regularly visiting in their restaurants; monitoring proper delivery market sizes; remaining current on operational changes, deploying changes utilizing market resources and developing strong working relationships with corporate departments and operations team and deployment of new product training. Provide quality customer service to build and maintain a customer base; create and participate in customer oriented programs and maintain a strong presence in the community; professionally and promptly respond to customer concerns or issues including customer complaints received through the Customer Opportunity Desk; ensure appropriate and timely resolution of customer concerns or issues. Solicit customer feedback, shares feedback with team, and use feedback to improve restaurants' operations and build brand loyalty.

Set the tone for a high performing, positive and quality focused market by recruiting, developing, rewarding and retaining the best operations leaders in the industry; maintain adequate staffing levels; communicate performance expectations and conduct performance reviews; document performance issues and take appropriate disciplinary action, up to and including termination; coach and develop team members by assessing development markets and establishing development plans and conducting succession planning.

Identify new opportunities for sales growth then create a vision for the market's direction; implement effective targeted marketing and corporate developmental strategies and plans to meet or exceed financial and business objectives; support market and company direction; and monitor the execution of the plans and adjusts as necessary.

Oversee financial goals through effective use of discretionary budgets, investments, and expenditures; participates in marketing co-ops, makes informed decisions and evaluates operations' profitability and effectiveness by creating and analyzing various reports, key measures, trends, budgets, comparables, manpower assessments, and calendars to plan ongoing strategies. Perform market planning and lead real estate development efforts utilizing appropriate resources; analyze new building, relocation, and remodeling needs; work with corporate to approve sites according to market needs and site analysis; maintain a good relationship with landlords; and set and oversee budget.

Position Qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.

Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.

Customer Focused: Commits to meeting the needs and expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).

Decisiveness: Uses sound reasoning, available information, and past experience to solve problems in a timely manner; stands by decisions; ensures appropriate action is taken; makes decisions effectively.

Developing Team Members: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit individual needs, assesses strengths and development needs of team members and provides opportunities for growth.

Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs.

Managing Execution: Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Negotiating: Presents issues or ideas in a clear and influential manner; maintains an open- minded and non-judgmental attitude; listens to others' views and empathizes; obtains satisfactory and mutually beneficial agreements through open negotiations and compromises.

Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Functional Skills

Proficient with computer applications including Excel, Word and e-mail applications

Aptitude to learn internal computer systems to perform critical job duties

Cash management skills

Advanced accounting including invoice reconciliation, debit and credit review, financial statement analysis

Business planning skills

Education and/or Experience

High School Diploma or GED required, college degree preferred

Five to seven years progressive management experience

Three (3) years in multi-unit management

Successful track record in management with Papa John's preferred

Serv-Safe/Local or State Food Service Certification

Physical Demands. While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.

Work Environment. While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

Additional Information

Travel required

Must be 18 years of age or older

Must have reliable transportation

Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise

Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery

Ability to manage with no supervision

Bilingual in certain markets

Exempt, salaried position

Employment is contingent upon satisfactory results of a background check

PI252149657