Assertive Case Manager of Interfaith Works Drop-in Center & Shelter at Progress Place - Interfaith Works

Title: Assertive Case Manager of Interfaith Works Drop-in Center & Shelter at Progress Place

Reports to: Program Director

Employment Status: Full-time

Shift schedule: rotating schedule; some evening shifts are required

FSLA Status: Exempt

Pay rate: $55,000 - $60,000 annually

Position Summary

The Interfaith Works Drop-in Center (IWDC) and IW Shelter (IWS), located at Progress Place in downtown Silver Spring, is a fast-paced drop-in program with both year-round and seasonal overflow shelter program for adults experiencing homelessness. The program serves as an entry point and provides basic needs (toiletries, showers, laundry detergent and facilities) and case management services. The IWDC also operates an Overflow Shelter Program during winter and hyperthermia months. The Assertive Case Manager's primary function is to be present during times clients are seeking other services (including meals and shelter) in order to develop rapport and identify clients who are either unable or reluctant to engage in traditional case management and could benefit with further engagement in services. In addition, this role includes the traditional case management responsibilities to meet with clients to conduct prescreens and needs assessments and determine eligibility and connect clients to appropriate services and housing.

Responsibilities:

• Builds rapport with the Progress Place community by being present and engaging clients coming for meals, Overflow Shelter and/or basic needs services.
• Identify clients who we should increase efforts to engage in services.
• Conducts prescreens, psychosocial and needs assessments to determine client needs and appropriate resources in the community.
• Provides individual case management for people experiencing homelessness.
• Collaborates with the Peer Support Staff and Behavioral Health Technician to engage clients in the Progress Place parking lot and provide wraparound case management services to clients not otherwise working with the Progress Place case management team.
• Partners with external providers and stakeholders including the Central Business District Police, Silver Spring Urban District team members, local behavioral health and medical providers.
• Works with clients to devise an Individualized Service Plan that outlines the client's goals that can include obtaining benefits, behavioral health or medical treatment and/or housing.
• Uses clinical skills and knowledge of behavioral health issues to mediate client concerns and de-escalate situations when necessary.
• Makes appropriate referrals to programs and providers that address behavioral health, medical, legal and housing concerns.
• Maintains data in the Homeless Management Information System (HMIS).
• Tracks data as outlined by the Program Director to maintain program statistics.
• Participates in appropriate meetings within Montgomery County's Homeless Continuum of Care (including bi-weekly Coordinated Entry System calls and appropriate Staff Meetings).
• Participates in weekly clinical rounds held with the IWDC clinical team.
• Collaborates with other service providers to achieve optimal outcomes for all clients.
• Participates in regular clinical trainings.
• Meets with the Program Director for weekly supervision.
• Has a flexible schedule that may include hours during breakfast (7:30-8:55am) or dinner (5:30-6:55pm) and later evening hours in the winter when the IWDC Overflow Shelter is open.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in a behavioral health field, relevant job experience or lived expertise.
• Knowledge of behavioral health symptoms, family dynamics, human behavior and issues related to homelessness.
• Flexibility and openness to working in a fast-paced program serving clients from diverse racial, cultural and socio-economic backgrounds.
• Excellent communication skills.
• Experience working with individuals with acute and chronic behavioral health issues and knowledge of crisis intervention techniques.
• Knowledge of (and/or willingness to learn and explore) community resources related to homelessness.
• Spanish speakers highly encouraged to apply.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

To Apply

Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to info@iworksmc.org.

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.