Assessment Specialist Team Lead - HCA Healthcare

Description

Introduction

Do you want to join an organization that invests in you as an Assessment Specialist Team Lead? At the Virtual Patient Logistics Centers, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

The Virtual Patient Logistics Centers, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Assessment Specialist Team Lead like you to be a part of our team.

Job Summary and Qualifications

Performs daily assignments in the Transfer Center, Centralized Discharge Transport and Behavioral Health call queues. Assists in the management activities and provides leadership which facilitates the processes associated with direct admissions, hospital transfers, patient transport and patient placement in an appropriate hospital. Coordinate ambulance transfers from the HCA Healthcare hospitals to other facilities and post-acute care providers. Exercises management responsibilities as delegated by the PLC Assistant Manager, Manager, Director AVP, VP or RVP

RESPONSIBILITIES:

• Oversees daily operations consistent with the departmental goals
• Monitors orientation of new staff through collaboration with preceptor
• Completes initial review of service inquiries and recoveries and communicates results with PLC leadership
• Serves as the primary point of contact (while on duty) in the absence of PLC leadership
• Assists management with scheduling and covering open shifts
• Responsible for QA/QI of data, phone calls, and reports
• Assists with staff communication, provides updates and maintains standards
• Strives to improve current operations by identifying inefficiencies
• Meets with leadership regularly to effectively communicate and resolve issues
• Works as a liaison between staff and leadership
• Maintains the PLC documentation system by updating locations and providers as required
• Exercises good judgment in the absence of detailed instructions or in an emergency situation
• Sets a good example for staff by adhering to all office policies and maintains a positive attitude
• Brings problems or issues to leadership’s attention in a timely manner
• Plays a vital role in emergency operations
• Assists in data collection, monitoring, evaluation and analysis of data
• Monitors the call queue for the Float Pool and Assessment Specialists
• Proficient in navigating and documenting in multiple technology platforms and other call and office-oriented systems as needed.
• Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center's customer groups (i.e. transport companies, callers, and fellow employees).
• Maintain professionalism and customer-centric communication with challenging callers.

KNOWLEDGE, SKILLS & ABILITIES

• Proficient in job responsibilities of transfer, transport coordinator, centralized patient placement coordinator and behavioral health coordinator
• Strong working knowledge of all EMTALA regulations
• Prior customer service experience
• Knowledge of patient transfer related state and federal regulations
• Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
• Ability to set and follow priorities
• Character to maintain strict confidentiality
• Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
• Knowledge of basic hospital services
• Ability to multi-task with multiple computer systems
• Positive, enthusiastic, helpful personality

EDUCATION

• Bachelor Degree preferred

EXPERIENCE

• Prior management/ supervisory experience in a healthcare related field preferred
• Minimum 5 years of healthcare experience required

CERTIFICATE/LICENSE

• Current licensure as a mental health professional including Licensed Professional Counselor (LPC) or equivalent, Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), Licensed Marriage and Family Therapist (LMFT).
• Clinical license is required in the state in which the candidate resides.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Assessment Specialist Team Lead opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.