Assist Director (Hosp) Lvl II - NYC Health

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospitals staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M – 4:00 P.M

Job Description

Purpose: 

Ensuring effective communication between various departments and external clients, facilitating smooth operations. Overseeing the daily activities of the telecommunications team, including scheduling, training, and performance evaluations. Monitoring call quality and response times to maintain high service standards and address any issues promptly. Providing assistance with telecommunication systems and resolving technical issues, ensuring minimal disruption to services. Enforcing company policies and procedures related to telecommunications, ensuring compliance and operational efficiency. Efficiently managing resources, including staff and technology, to meet the demands of the organization. Analyzing call data and generating reports to inform management decisions and identify areas for improvement. Enhancing the overall customer experience by ensuring that calls are handled professionally and efficiently

Specific Duties and Responsibilities:

The Assistant Director (Hospitals) Lv II is charged with and responsible for:
• Supervise department and telephone operators.
• Timekeeping
• Performs work of a telephone operator as appropriate. 
• Operate Siemens 9751 console.
• Direct incoming and in-house calls to the appropriate destination.
• Ensure notification to all hospital staff in the event of the following situations:  
o Fire Alarms      
o Disaster Control (Internal/External)      
o Individuals in Medical Distress
o Pacemaker Calls  
• Program and distribute Multi-tone in-house and long range pagers to house staff.
• Ensure the contact of key personnel for each hospital service, 24 hours a day, 7 days a week, for routine business as well as emergencies.
• Overhead paging and announcements.
• Departmental clerical functions.
• Special projects as deemed necessary.
• Create monthly departmental work schedule for staff.

Minimum Qualifications

1. Master’s degree from an accredited college or university with a specialization in hospital administration,
health care administration, public health or a related discipline; or
2. Baccalaureate degree from an accredited college or university in disciplines, as described in “1” above,
and one (1) year of administrative experience; or
3. An equivalent combination of training, college education and experience in related fields.

Department Preferences

• Microsoft Office suite skills highly proficient in Outlook a plus 
• Hospital experience preferred. 
• Critical Thinking – Demonstrated ability to exercise sound judgment, act independently, anticipate needs, and be resourceful
• Excellent organization and prioritization skills with strong attention to detail and accuracy, particularly with calendaring

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs