Assistant Account Manager - RMC Events

Company Details

As Virginia's premier event staffing company, RMC Events is committed to providing our clients and venues with superior-level event management services and support to ensure a safe and enjoyable experience for their guests. From Day One, RMC's success has been built upon good people first.

Position Details

Position Title: Assistant Account Manager

Employment Status: Full-Time; Exempt

Salary Range: Starting at $25/hr 

Reports To: Western External Security Services – Assistant Director

Location: Multiple locations throughout Charlottesville, VA, to include the UVA campus and multiple satellite client sites.

Benefits:

• Paid Training: Receive comprehensive training to ensure you are well-prepared for your role.
• Opportunities for Advancement: Grow with us; we offer clear pathways for career progression.
• Medical & Dental Coverage: Full-time employees are eligible for comprehensive medical and dental insurance.

Position Summary

The Assistant Account Manager is expected to display excellence in both client service and internal personnel management.  This must be built upon strong leadership skills with regards to managing people of varied backgrounds and/or skill sets.  They must utilize solid judgement and decision-making skills at all times, including during emergency situations.  Poise, steadiness, self-confidence, solid advance preparation skills, a high degree of attention to detail, and diligence are all keys to success in this position.

In addition to the direct responsibilities of this position as mentioned above and outlined below, the Assistant Account Manager is expected to support other departments and areas of the organization when called upon, including in the areas of communication, recruitment, interviewing/hiring, training, scheduling, and other operational/logistical areas.  Flexibility with regards to the work schedule is required as the “typical” work calendar does not apply to this position.  Work outside of the normal weekday hours is regularly required of this position as our operations at our client sites are 24/7/365. The main working office for this position will be located near the UVA campus within a client owned/operated facility.

Essential Position Functions and Key Duties

• The Assistant Account Manager shall maintain an attitude of professional authority and provide helpful assistance to the public and facility employees in a courteous and respectful manner.
• The Assistant Account Manager is required to provide timely notifications to the reporting agency on situations relative to hazards, suspicious persons/activity and medical/other emergencies.
• The Assistant Account Manager shall be a deterrent to crime and exhibit good customer service and problem-solving skills to aide in response protocols and engagement with diverse populations.
• The Assistant Account Manager will serve as the assistant lead point of contact (POC) for the assigned client portfolio, working to meet/exceed their needs and expectations & developing positive, long-term relationships to include potential business development
• The Assistant Account Manager will be responsible for assisting in the building/leading/continuing development of a large team of security officers (100+ full-time and part-time staff) that provide Security Services throughout the Charlottesville region.
• Provide leadership and concrete operational direction to multiple Shift Leads and each security officer
• Provide excellent and thorough communication to all staff for this Program within scope of responsibilities including scheduling, directions, attire, and expectations. Timely responses to all staff inquiries via phone, email, or otherwise is expected.
• Monitor and correct security officer performance and/or adherence to company policy and training while working on-site. Significant or repetitive deficiencies should be reported to HR Department for follow-up/action.

Skills Required for Position

• Ability to interact cordially and communicate with a diverse community.
• Ability to operate a portable radio and provide clear transmissions in English.
• Effective oral and written communication skills in English.
• Ability to assess and evaluate situations quickly, accurately, and effectively.
• Must be able to accurately follow Standard Operating Procedures (SOP's) & Post Orders.
• Must have reliable transportation and always be punctual for assigned shifts.
• Must be able to work in all-weather environments.

Other Requirements

• Must be at least 18 years of age.
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the U.S.
• Must have a strong and verifiable work history with focus given to customer service positions.
• Industry experience (law enforcement, military, and/or Security), including the proven ability to successfully manage personnel, is preferred.
• Ability to work both indoors and outdoors and often irregular hours, including nights, weekends, and/or holidays is required. This includes in all-weather environments.
• Strong computer skills are required. A high level of Microsoft Office skills are required (Word, Excel, Power Point & Outlook).
• Must submit to an extensive background check including criminal history (VA State Police & FBI fingerprints), personal & professional references, & employment and education verifications.
• Must always maintain a neat, clean, & well-groomed appearance.

Why RMC Events?

Joining RMC Events means being part of a dynamic and rewarding work environment with a focus on 'Good People First.' Here's why you should consider becoming an Account Manager with us:

• Opportunities for Career Growth:
  • We are committed to providing a platform for your professional progression within the organization. Your success is our priority, and we offer avenues for career growth.
• Professional Development:
  • RMC Events values continuous learning and development. You'll have access to a range of professional development opportunities, including in-house and online training opportunities.
• Diverse and Inclusive Culture:
  • We pride ourselves on maintaining a diverse and inclusive work environment that values every employee. Your unique perspectives and contributions are essential to our success.
• Collaborative and Supportive Team Culture:
  • At RMC Events, we foster a collaborative and supportive team culture. You'll work alongside dedicated professionals who share a commitment to excellence and a 'team first' approach.

Apply now for growth opportunities, professional development, and a chance to make a meaningful impact in a diverse and inclusive work environment. Success is 'Built Upon Good People First.''

RMC Events is an equal-opportunity employer and embraces diversity in our workforce. We encourage candidates from all backgrounds to apply. We are committed to creating an inclusive and welcoming workplace for all employees. We look forward to reviewing your application and potentially welcoming you to our team!

DCJS (Department of Criminal Justice Services) Licensed 11-3291 & 88-1317