Assistant Branch Manager - Carver Federal Savings Bank

Assistant Branch Manager

Department:Loan Operations Department
Reports:Dual Reporting – Branch Manager and VP/Retail Bank Operations
Schedule:Hybrid (2 days in-office, 3 days remote)
Salary:$55,000 - $60,000

Company Overview:

Carver Bancorp, Inc. (NASDAQ: CARV), the holding company for Carver Federal Savings Bank (the “Bank"), is a federally chartered institution with approximately $744 million in assets and 110 employees. The Bank was chartered in 1948 to address the banking needs of middle income and underserved communities in New York City. Carver operates seven full-service branches in the New York City boroughs of Brooklyn, Queens, and Manhattan. The Bank provides commercial real estate and small business loans and a range of complementary bank products and services.

• Coordinate the training of branch personnel and provide on-the-job coaching.
• Conduct periodic audits of cash and cash equivalent items to ensure conformance with established procedures and policies.
• Conduct staff meetings of operations personnel, or confer with subordinate personnel to discuss customer service and sales goals, operational problems or explain procedural changes or practices.
• Assist with sales calls for new business and engage in the sale of a variety of bank products and services, including consumer loans and mortgages.
• Open and close the branch and stay abreast of security policies and procedures.
• Supervise vault operations and procedures and control supply of money on hand to meet branch’s daily needs and legal requirements. Verify count of incoming cash shipments.
• Maintain knowledge of branch policies and procedures and insure adherence to audit controls, policies and procedures.
• Process savings and CSR work, when necessary.
• Open the overnight routing bag and examine contents.
• Train personnel in the proper style of communications for both in-person and telephone etiquette.
• Interview applicants and participate in the hiring process.
• Conduct performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
• Document and record events to ensure that all problems are handled with fairness, integrity, honesty, and within legal and regulatory guidelines.
• Ensure compliance with the Community Reinvestment Act, Bank Secrecy Act, Equal Employment Opportunity, and other regulatory issues.
• Handle customer complaints or problems; counsel customers with special problems or situations that require judgment and reasoning skills.
• Compile and distribute required and special reports on operating functions of branch.
• Monitor sales goals.

• Supervise and coordinate the operational activities of the branch, tellers and customer service representatives.

• Ability to make sound judgments with limited information
• At least five years in commercial or savings bank branch operations
• Solid supervisory and customer servicing experience
• Bachelor’s degree preferred
• Residents of communities in which Carver branches exist preferred
• Exceptional interpersonal skills
• Excellent written and oral communications skills
• Ability to manage others
• Ability to work independently and as part of a team
• Knowledge of Bank Secrecy and Community Reinvestment Acts
• Knowledge of Microsoft Excel and Word and bank branch technology