Assistant Branch Manager - Hoosier Hills

Join Our Award-Winning Team as an Assistant Branch Manager!

Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions for 2023 and 2024! 

Are you a passionate community-focused leader who thrives on building relationships and making a positive impact? Do you have a track record of inspiring teams to achieve high sales and service standards while prioritizing exceptional Member experiences? Are you excited about the opportunity to lead a team dedicated to fulfilling Members’ daily financial transaction needs as well as deepening existing Member relationships with our organization? 

If this sounds like you, we’d love to meet you!

Hoosier Hills Credit Union (HHCU) is seeking a passionate and community-focused leader to join our full-service financial Service Center in Paoli, Indiana! This dynamic role is perfect for someone dedicated to delivering exceptional service and fostering team growth. If you’re ready to make a meaningful impact on our Members' lives and our community, we’d love to meet you!

What We Offer:

• Competitive Salary: $48,538 – $72,808 based on experience.
• Comprehensive Benefits Package: Including health insurance, retirement plan, paid time off plans and, much more.
• A Rewarding Career: Be part of a team that’s dedicated to making a difference in the lives of our Members and the community.

Opportunity Overview:

In this role, you will play a vital part in ensuring a stellar Member experience while helping Members with their financial services needs. Collaborating closely with the VP of Service Center Operations, you will guide and inspire staff to meet high sales and service standards, promote community involvement, and create a culture of service excellence. You’ll coordinate branch resources, foster partnerships with other business units, and engage in community initiatives, all while promoting our mission to make a positive impact in the lives of our Members and the communities we serve. 

What You'll Do:

• Mission-Driven Leadership: Embrace and promote our mission to positively impact Members and the community while fostering a culture of exceptional service.
• Enhance Member Experience: Identify and address Members' financial needs, strengthening relationships and promoting HHCU offerings to boost loyalty and retention.
• Community Engagement: Actively participate in community events to raise awareness of financial literacy and share HHCU's cooperative message.
• Coaching and Development: Evaluate team performance and provide guidance to foster professional growth for all team Members.
• Operational Excellence: Collaborate with the VP of Service Center Operations to optimize branch efficiency, profitability, and regulatory compliance.
• Team Collaboration: Work effectively with the Service Center team to ensure positive and consistent experiences for both Members and employees.
• Financial Solutions: Discover and address Member needs with tailored solutions to enhance service adoption and strengthen relationships.
• Accountability for Goals: Own branch sales and service objectives while supporting the overarching corporate mission.
• Member Advocacy: Promote financial education and foster a supportive environment in the best interest of Members.
• Issue Resolution: Address escalated Member concerns promptly, ensuring effective communication and collaboration with management.
• Support Operations Management: Assist in managing branch operations and profitability through data analysis, lead generation, and efficiency improvements.
• Monitor Team Activities: Oversee daily team activities to ensure Member satisfaction and alignment with branch objectives.
• Implement Creative Solutions: Share innovative ideas to drive business value through awareness, collaboration, and continuous learning.
• Staffing and Recruitment: Collaborate to maintain appropriate staffing levels, assist in recruiting high performers, and identify future talent.
• Ensure Compliance and Improvement: Monitor adherence to policies and procedures, recommending improvements while ensuring compliance with regulations.
• Maintain Software Proficiency: Stay updated on relevant software systems and manage Member account processes accurately.

What We’re Looking For:

• Education: Bachelor’s or Associate’s degree in business or related field. Candidates with a high school diploma or equivalent with lending experience, post high school courses in lending or compliance will be considered. 
• Experience: 3-5 years management experience in a retail setting in a financial service center, call center, or lending business.
• Skills: Strong communication, sales, and service skills; the ability to analyze complex situations and develop effective solutions; and proficiency in relevant software systems.
• Judgment & Problem-Solving: Must possess good judgment and the ability to resolve conflicts while maintaining a positive atmosphere.

If you're a dynamic leader ready to contribute to our mission and foster growth, we invite you to apply today!

Apply Now to take the next step in your career with Hoosier Hills Credit Union.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.