Assistant Branch Manager at Telhio Credit Union
Reynoldsburg, OH
About the Job
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
The Assistant Branch Manager position is the driving force behind branch operations and teller management. With your leadership and expertise, you will be a key part in maintaining operational excellence in the branch. The Assistant Branch Manager is responsible for the day-to-day operations and activities. You are responsible for assisting the Branch Relationship Manager in interviewing and hiring new staff. In coaching and developing your teller team, you will lead your team to achieve performance excellence. Through strategic goals set forth by your Branch Relationship Manager, you will drive branch growth and employee development..
What you will do:
- Assist the Branch Relationship Manager in leading, planning and managing branch financial performance.
- Direct, manage and develop Tellers through effective coaching and training.
- Be a team lead to Relationship Bankers and act as Manager on Duty when Branch Relationship Manager is out.
- Inspire teller members of the branch team to achieve performance excellence and create lasting member relationships.
- Create a positive culture, where teamwork is paramount, excellent member service is achieved and accountability is desired.
- Assist the Branch Relationship Manager in recruiting, retaining, and hiring talent based on business needs.
- Conduct quarterly and annual performance evaluations for all direct reports.
- Build lasting member relationships internally and externally to contribute to achieving branch results.
- Partners with Business Banking on joint business appointments, as needed, to build relationships with Small Businesses in the market. Attend community and volunteer events.
- Communicates openly with team and possesses the ability to make tough decisions.
- Manage and lead staff to conduct branch operations in accordance with our policy and procedures.
- Manage operational duties within branch including but not limited to, cash levels, security procedures, accurate reporting, and audit packages.
- Maintain a comprehensive knowledge of policies, procedures, and rules and regulations including robbery procedures.
- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Collaborate with Credit Union partners to elevate member experience, system processes and relationship building for members.
- Resolve member inquiries, complaints, and issues in a timely and effective manner, demonstrating a commitment to exceeding member expectations.
- Process member transactions accurately and efficiently (i.e. deposits, withdrawals, transfers and more) when applicable.
- Open deposit and lending accounts and complete maintenance for existing and new members when applicable.
- Adhere to all company security processes and procedures.
- Other job duties and functions as assigned by leadership.
What you will need:
- High School Diploma or Equivalent G.E.D.: Associate degree preferred.
- 1 years' minimum experience in a leadership role preferred.
- 3 years' minimum experience in Retail Banking.
- Ability to work all branch hours, including Saturday hours and some evenings, and travel as needed.
- Demonstrates integrity and strong leadership qualities.
- Demonstrates in-depth knowledge of financial products and banking regulations.
- Demonstrates strong relationship building and supervisory skills.
- Demonstrates strong member advisory skills.
- Demonstrates experience with/broad understanding of personal and commercial financial solutions.
- Excellent communication, negotiation, and interpersonal abilities.
- Notary Public preferred.
What you will earn:
- Competitive salary
- Opportunity to earn incentive and bonus
- Benefits: several medical plan options, dental, free vision, free life and free disability insurance
- Additional financial incentive programs for employees enrolled in our insurance
- 6% matching and immediately vested 401(k) plan
- Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
- Opportunity for personal career growth, continued education and mentorship programs
- Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
Telhio is an Equal Opportunity Employer
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