Assistant Branch Manager - West Allis - Tri City National Bank

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

If you're passionate about making a meaningful impact, align with our mission, value continuous learning, and embrace adaptability, apply today, and become a part of a community-focused team. #investinyou

Compensation: $22.00 - $28.00 per hour depending on experience. 

• Supervise and direct, as well as actively participate in, activities related to teller transactions, opening and servicing accounts, marketing and cross-selling consumer banking services and ensuring full customer service in compliance with established policies and procedures - thus contributing to the achievement of maximum volume and profitability of the Bank. Play an integral role in the development of team members. Work involves the responsibility of securing Bank premises and property daily. Responsible for confidential information.
• Create and maintain close rapport with customers and promote Bank products and services to satisfy customers’ financial needs, solicit and develop new banking relationships of all types. Enhancing the total customer experience.
• Facilitate communications between staff, Retail Manager/Branch Manager, Regional Officer and Senior Management.
• Maintain an exceptional image of the Bank by ensuring a clean, neat, orderly, and friendly environment.
• Supervise, guide and support employees in the exercise of their assigned accountabilities, including training on customer service standards to assure friendly, responsive, courteous, and prompt resolution to their customer’s needs.
• Accountable for the scheduling and timely reviews of all frontline staff.
• Inform and educate your team on topics discussed at supervisor meetings.
• Support and grow account stability for opening and administering all types of consumer accounts, assuring the Bank of satisfied customer and profitable accounts.
• Keep current on new laws, rules, regulations, economic conditions, trends and competitor banking practices so as to promote efficient and profitable operations.
• Perform any additional, special projects and responsibilities as appropriate or required, including participating in professional and community activities in order to promote Bank visibility and model the Bank’s Mission and Vision.
• Perform any additional duties as assigned.

• Work requires a high school level of knowledge of several subjects in order to express complex thoughts clearly in writing and verbally, perform with good thought process making sound decisions calculations and deal effectively with professionals and managers within and outside the Bank.
• Must have at least 2 years of experience in branch operations.
• Must possess leadership, supervisory and organizational skills.
• A high degree of customer service orientation and sales ability needed, including effective verbal and written communication skills, sensitivity, problem resolution, judgment and initiative.
• Broad knowledge of Bank and departmental policies and procedures.
• Ability to communicate effectively with others to develop employees and promote Bank services as well as carry out disciplinary action when necessary.
• Ability to train, manage and engage staff.
• Ability to work independently, manage multi-functional tasks and exercise good judgement.
• Ability to maintain confidentiality of customer files and employee information.
• Must be able to travel for business related matters and attend required meetings.

SUPERVISORY RESPONSIBILITIES:

Supervise staff of 4 or more employees.

EQUIPMENT TO BE USED:

Must be able to operate a computer, copier/fax machine, calculator, telephone, ATM, DVR, etc.

TYPICAL PHYSICAL DEMANDS:

Requires sitting, standing, walking, bending and reaching. May require light lifting. Requires manual dexterity sufficient to operate standard office machines. Requires normal range of hearing and vision.

TYPICAL MENTAL DEMANDS:

Must be able to work independently and resolve problems. Must be effective in conflict resolution both with customers and employees. Must relate and interact with people at all levels in the Bank. Excellent observer and attentive listener.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

(**Must be 21 to enroll in 401(k), and must work an average of 20+ hours per week in order to be eligible for paid vacation.)