Assistant Cafe Leader - Culver - G&B Coffee LLC

Job Title: Assistant Cafe Leader

Reports to: General Manager

Classification: Full-time, hourly

Wage: $21-23/hour tips 5% bonus potential

What's the job?

Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards. 

ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.   

Key Responsibilities

Execute onboarding and development for the cafe team

• Support GM with interviewing and onboarding of new hires

• Host palette development activities

• Disseminate new coffee updates to the team

• Validate level-progress 

Act with owner-eyes in the cafe to solve problems before they occur

• Surface problems to the manager with a solutions mindset

• Suggest improvements or ways to refine processes, creating tools when necessary

• Review the P&L with the GM and take action for improvement

• Troubleshoot and perform preventative maintenance in the cafe

Instill accountability in team members

• Perform regular QC for both food and beverages

• Deliver and pull feedback regularly with your team

• Coach Shift Lead and team members in time management, task completion, and intentional operation

• Send people home when appropriate

Ensure the cafe is properly stocked

• • Support GM in end of period duties

  • Place coffee order effectively

  • Place Vesta order effectively

  • Place paper goods order effectively

  • Place pastry order effectively
     

Other Job Duties

• Be kind, engaging, and knowledgeable about our offerings and about coffee generally

• Be positive and honest

• Display excellent hospitality to all customers and coworkers

• Hustle, serve guests with magical speed

• Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:

  • Customer service

  • Coffee brewing and espresso extraction

  • Drink finishing

  • Serving food

  • Dishwashing and general cleaning

• Handle cash and card transactions, ensuring accurate keeping of your till

• Hold keys for the shop, open/close the store

• Demonstrate proficiency in all roles of the shop, front and back of house

• Replenish inventory or make proper substitutions for pars

• Proactively pass on CS knowledge to new staff

• Coach and empower team members to take ownership of each customer’s experience

• De-escalate high-intensity customer interactions

• Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations

• Act on behalf of the GM when no other leadership is present
   

Required Skills, Knowledge, and Abilities

• Understand and implement our mission, vision and values

• Apply “owner eyes” to all aspects of the shop

• Demonstrate mastery of formal staff training, feedback, and shop processes

• Demonstrate a keen eye for detail and the bar skills necessary to lead coffee service

• Demonstrate the ability to improve the work -- and the experience -- of the employees around you

• Manage up, bringing not only problems but also potential solutions, to your manager

• Share our absolute passion for coffee, food, and hospitality

• Open and/or close the coffeebar, and posses overall schedule flexibility

• Excellent time management and delegation skills

• Function well in a fast-paced and, at times, stressful environment
   

Experiential Qualifications

• Previous success working on a G&B/GGET team of highly-comparable experience from an outside company

• Experience working with diverse teams
   

Physical Requirements, with or without a reasonable accommodation

• Ability to move about the cafe space frequently throughout shift

• Ability to operate job related tools, such as espresso machines and coffee brewers

• Ability to communicate effectively with coworkers and customers

• Ability to frequently move prep items in bins weighing up to 40lbs

• Exposure to kitchen environment with hot surfaces
   

Some Reasons You Might Like Working Here

• We offer competitive salaries and (for this position) structured incentive compensation

• We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependants

• Additional vision and dental benefits

• We offer a 401k plan with company matching funds

• Free drinks, one free bag of coffee per week, and discounts on all food and merch

• We are a growing company rooted in the LA area

• We have a proven track record of promoting from within

• We are a team full of passionate people who love what we do 

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