Assistant Catering Sales Manager - The Hawthorns Golf & Country Club

• The Assistant Catering Sales Manager will work within the Catering Operations in the Food & Beverage department. S/he will assist our Director of Catering Sales and will be in charge during their absence.
• We are looking for someone professional who shows ownership in the future role.
• Also who works with integrity and has the inspiration to bring the Catering operations to the next level in conjunction with our Team.

• At least two years of catering operations experience.
• Customer service experience in a hotel or country club.
• Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
• Exception organization skills and attention to detail.
• Hospitality career focus is a plus, must be driven, self-motivated, and dedicated.
• Demonstrate enthusiasm and commitment to Member/Guest satisfaction.
• Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
• The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.
• Must be able to stand for long periods of time (8 – 12 hrs.) Some bending, twisting, squatting, and lifting (up to 50 lbs) will be required.
• Must be available to work nights, weekends, and Holidays.

• Understand all catering menu items offered and accurately answer questions about menu items in regard to the preparation method, ingredients, portion size, and side items.
• Understands the layout of rooms and the sales for the catering facilities.
• Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
• Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
• Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
• Maintains daily, well-documented sales information, resulting in superior account service and increased revenues.
• Promptly follows up on all customer calls and requests efficiently and expediently.
• Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.

• Communicates openly and honestly with all others in the organization.
• Communicate respectfully at all times.
• Do not expose customers to internal disagreements.
• Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
• Communicate needs promptly and efficiently.
• Participates actively in the department team and all staff meetings.
• Stays informed by reading all communications from the F&B Director and Director of Catering Sales.

• Reports for scheduled shifts, on-time and ready to work.
• Understands and adheres to organizational and department policy and procedures.
• Accepts and offers feedback and suggestions openly and respectfully.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job-related confidentiality.
• Takes initiative to identify report and resolve problems before they escalate.
• Operates with a sense of teamwork; incorporates into the daily job.
• Provides a positive model for co-workers, serves as a role model, and leads by example.
• Maintain a professional appearance at all times.

Our award-winning clubhouse is the social hub of club life and offers a variety of dining atmospheres for Members. Members also have access to an outdoor heated Junior Olympic pool, fully equipped fitness center with cardio, weight resistance, and free weight areas, childcare, children's playground, men's and ladies' locker rooms, and six outdoor tennis courts. In addition, they have access to secure private meeting rooms with the assistance of a personalized party planner.We are proud to offer our members a championship level, 18-hole golf course including a full swing green grass driving range, practice chipping & pitching area, a practice putting green and a fully equipped Golf Shop with the latest in merchandise and equipment. Our illustrious golf course was designed by the world-renowned Arthur Hills.The Club sponsors many social functions throughout the year including Romantic Valentine's Dinner, Ladies Luncheon & Fashion Show, Easter & Mother's Day Brunches, Independence Day Celebration, Music Under the Stars, Family Fall Festival, Father/Daughter Dance, Santa Brunch, Candlelight Dinners, and New Year's Celebrations just to name a few. The events allow our Members the opportunity to come together as a community, make new friends and enjoy activities exclusive to the country club lifestyle.