Assistant Clinic Manager - Nextcare Urgent Care

NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare is looking for an Assistant Clinic Manager to be part of their urgent care team.

Location

Join our team in Phoenix, Arizona!

Cross Streets: E. Thomas Rd. & 16th St

Responsibilities

The Assistant Clinic Manager is responsible for assist in the management of facility resources and staff in compliance with established policies and procedures. In addition, assists in ensuring the clinic is running smoothly and that patient flow is at an optimum.

How you will make an impact

The Assistant Clinic Manager supports the organization with

• Assists the Clinic Manager with ensuring adequate staffing is present through the scheduling of clinical staff, Clinical Care Specialists and Patient Service Specialists, and any additional staff needed

• Maintains skills as Clinical Care Specialist and/or Patient Service Specialist, as applicable, to work in the capacity of either position when staffing needs arise

• Manages programs, as necessary, to ensure an adequate level of supplies and equipment are present in the facility. Makes suggestions for additional and replacement of equipment.

• Provides feedback to the Clinic Manager and/or Area Operations Manager regarding Clinical Care Specialist and Patient Service Specialist conduct and performance

• Supports Clinic Manager and/or Area Operations Manager in preparation and delivery of performance management documentation and communications

• Addresses client concerns promptly, utilizing customer service skills. Makes recommendations for and/or assist in implementing resolution as determined necessary

• Participates in interviewing, hiring and training of personnel

• Ensures that service standards are being achieved. Monitors the service tracking mechanisms for opportunities for improvement as it relates to patient experience

Essential Education, Experience and Skills:

Education: Minimum of high school diploma or equivalent; and

1. The medical assistant candidate has completed an APPROVED Medical Assistant Training Program*.

• Certification is not required but is preferred.

“Approved medical assistant training program,” means a program accredited by one of the following two-accreditation organizations:

• The Commission on Accreditation of Allied Health; or

• The Accrediting Bureau of Health Education Schools (ABHES); or

2. The medical assistant candidate has completed an UNAPPROVED medical assistant training program AND

• Certification* is required.

Successfully passes the medical assistant examination administered by a certifying organization accredited by either the following two agencies:

• National Commission for Certifying Agencies; or

• American National Standards Institute

Certifying organizations accepted in Arizona are:

• American Association of Medical Assistants (AAMA) - administers the Certified Medical Assistant (CMA) exam and certification; or

• American Medical Technologists (AMT) – provides the Registered Medical Assistant (RMA) exam and certification to individuals who have completed the AMT criteria; or

• National Healthcareer Association (NHA)-administers the Certified Clinical Medical Assistant (CCMA) exam and certification

3. The medical assistant candidate is eligible for hire if they meet one of the following three (3) criteria within A., or B., or C

A. The medical assistant candidate completed an UNAPPROVED medical assistant training program AND

• Was Employed as a medical assistant for one (1) year or more after program completion must have occurred prior to February 2, 2000,*; or

(Candidates must complete the Arizona Medical Assistant Candidate Employment Attestation)

B. The medical assistant candidate was directly supervised by the SAME physician, physician group, or physician assistant for a minimum of 2000 hours (approximately working 40 hours/week for 12 months) prior to February 2, 2000,* ; or

(Candidates must complete the Arizona Medical Assistant Candidate Employment Attestation)

C. The medical assistant completed a United States Armed Forces medical services training program*.

(Candidates must complete the Arizona Medical Assistant Candidate Employment Attestation)

Certification: Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute or National Safety Council.

Valued But Not Required Education, Experience and Skills:

Education: Minimum of Bachelor’s Degree

Experience: Minimum of three years previous management experience in healthcare related field, preferably in medical office environment. Strong human resource and financial management skills. Typing and computer knowledge.

Additional Training: Other medical or academic degree. Customer Service, Human Resource and Financial Management training.

Benefits:

NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

Equal Opportunity Statement

NextCare Urgent Care is an Equal Opportunity Employer.